APS5 Internal Review Officer – 12-Month Contract

Select Aust Sydney; Geelong; On-site; AUD 63,000 - 89,000; Full time

Job summary

Randstad is seeking an APS5 Internal Review Officer in Geelong (Victoria) to contribute to administrative justice within a federal government context. You will assess evidence, apply legislation, and provide defensible written recommendations.

The role requires a strong attention to detail, privacy awareness, and the ability to manage a busy caseload with empathy and integrity. This 12-month contract offers exposure to regulatory frameworks, stakeholder engagement, and ongoing service

Qualifications

• Interpreting and applying legislation, policy, and operating frameworks within a government, regulatory, administrative review, or human services environment.
• Analyse detailed evidence, exercise sound judgment, and produce clear, objective, and legally defensible written findings.
• Strong caseload management skills with a proven track record of meeting strict deadlines and balancing competing priorities.
• High-level interpersonal and stakeholder communication skills, including the ability to discuss sensitive outcomes with empathy and clarity.
• Proficiency with digital case management systems, CRM platforms, and Microsoft Office tools.
• Understanding of privacy legislation, confidentiality requirements, and ethical public sector practices.

Responsibilities

• Evidence Assessment & Recommendations: Gather, review, and evaluate information and complex evidence to formulate robust, lawful, and consistent review recommendations under legislative guidelines and policy frameworks.
• Caseload Management: Effectively manage and prioritise a dynamic caseload of review matters to meet statutory and operational timeframes without compromising quality or compliance.
• Participant-Centred Communication: Communicate review outcomes, rights, and appeal processes clearly, empathetically, and professionally to participants, applicants, and their representatives.
• Trauma-Informed Engagement: Apply trauma-informed, person-centred, and culturally responsive approaches when dealing with complex, highly sensitive, or challenging matters.
• Defensible Record Keeping: Accurately document reasons for decisions and maintain comprehensive case files within digital case management and CRM platforms.
• Continuous Improvement: Support quality assurance and service improvement initiatives to enhance decision-making consistency across the team.

Skills

Legislation interpretation

Written findings

Stakeholder communication

Caseload management

Privacy & confidentiality

CRM platforms

Microsoft Office

Tools

CRM platforms

Microsoft Office

Job description

Randstad is seeking an APS5 Internal Review Officer in Geelong (Victoria) to contribute to administrative justice within a federal government context. You will assess evidence, apply legislation, and provide defensible written recommendations.

The role requires a strong attention to detail, privacy awareness, and the ability to manage a busy caseload with empathy and integrity. This 12-month contract offers exposure to regulatory frameworks, stakeholder engagement, and ongoing service