APS5 Internal Review Officer

Talent Corp; Parramatta; On-site; AUD 65,000 - 88,000; Full time

Job summary

Talent International is recruiting for an APS5 Internal Review Officer to work for a Federal Government client at NSW office locations. The role is a 12-month contract with potential extension, paying AU$55.24 per hour plus super.

Typical hours are 7.6 per day (38 per week). You will undertake internal reviews, prepare evidence-based recommendations, communicate decisions, and manage sensitive matters with trauma-informed, participant-centred approaches.

Qualifications

• Experience managing caseloads, competing priorities and deadlines within a service delivery, regulatory or review environment.
• Sound judgement when managing complex or sensitive matters.
• Strong communication and stakeholder engagement skills.
• Experience within government, administrative review, disability, human services or a related environment.
• A commitment to inclusive, respectful and participant-centred service delivery.
• Knowledge of the NDIS will be highly regarded.
• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.

Responsibilities

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

Skills

Caseload management

Communication skills

Stakeholder engagement

Regulatory experience

NDIS knowledge

Administrative law

Allied health background

Insurance/claims knowledge

Education

Allied health qualification

Job description

Talent International is currently recruiting for an APS5 Internal Review Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $55.24 per hour + Super.

7.6 hours per day and 38 hours per week

About the role

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

About you

To be successful, you will demonstrate:

• Experience managing caseloads, competing priorities and deadlines within a service delivery, regulatory or review environment.
• Sound judgement when managing complex or sensitive matters.
• Strong communication and stakeholder engagement skills.
• Experience within government, administrative review, disability, human services or a related environment.
• A commitment to inclusive, respectful and participant-centred service delivery.
• Knowledge of the NDIS will be highly regarded.
• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.