Federal Internal Review Officer (APS5) – Impactful Reviews

Talent; Parramatta; On-site; AUD 65,000 - 88,000; Full time

Job summary

Talent International is seeking an APS5 Internal Review Officer to support a Federal Government client across NSW locations. The role is a 12-month contract with the possibility of extension and pays $55.24 per hour plus Super.

Typically 7.6 hours per day (38 hours per week). You will undertake internal reviews, assess information against legislation, and prepare evidence-based recommendations to guide lawful decisions. Trauma-informed and participant-centred approaches are essential.

Qualifications

• Experience managing caseloads with competing priorities in a service delivery or regulatory setting.
• Strong communication and stakeholder engagement abilities.
• Knowledge of government processes and administrative law.
• NDIS knowledge is highly regarded.

Responsibilities

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

Skills

Caseload management

Stakeholder engagement

Communication skills

Regulatory environment experience

Education

Allied health qualification

Job description

Talent International is seeking an APS5 Internal Review Officer to support a Federal Government client across NSW locations. The role is a 12-month contract with the possibility of extension and pays $55.24 per hour plus Super.

Typically 7.6 hours per day (38 hours per week). You will undertake internal reviews, assess information against legislation, and prepare evidence-based recommendations to guide lawful decisions. Trauma-informed and participant-centred approaches are essential.