APS5 Internal Review Officers

Randstad; South Australia; On-site; AUD 63,000 - 89,000; Full time

Job summary

Randstad Pty in Australia is seeking an APS5 Internal Review Officer to manage an individual caseload of internal review requests relating to participant funding and Scheme access. You will gather evidence, apply statutory frameworks, and prepare defensible review recommendations.

Ideal candidates will have caseload management experience, strong judgement, and familiarity with CRM tools, with a focus on participant-centred service delivery and accessibility.

Qualifications

• Caseload management experience in a service delivery, regulatory, or review setting.
• Ability to manage complex, sensitive matters requiring judgement and evidence interpretation.
• Experience in government, administrative review, disability, or human services environments.
• Commitment to participant-centred service delivery, accessibility, and inclusion.
• Familiarity with digital case management/CRM tools.
• Desirable familiarity with law proceedings or related qualifications.
• Experience with claims management, insurance underwriting, or actuary environments.

Responsibilities

• Gathering, assessing, and analysing information to support informed recommendations.
• Managing an active caseload of internal review matters to meet timeframes.
• Communicating review findings and appeals processes clearly to participants and stakeholders.
• Applying trauma-informed, person-centred communication for sensitive matters.
• Accurately recording decisions and evidence in digital systems for audit-readiness.

Skills

Caseload management

Complex matters & judgement

Participant focus

Sector knowledge

Technical skills

Education

Law / Public Administration / Social Work / Psychology / Disability Studies

Tools

Digital case management/CRM tools

Job description

APS5 Internal Review Officers

• Disability Sector
• Internal Review, Case Management
• Fed Gov, 12 month contract ($55.24/hr)

Are you an experienced case manager, review officer, or decision-maker looking to make a meaningful difference to Australians living with disability?

I am currently partnering with a prominent federal government agency in the disability sector with some exciting opportunities for APS5 Internal Review Officers. These are essential roles within the agency responsible for undertaking internal reviews to support lawful, evidence-based, and participant-centred decisions.

About the Opportunity

As an Internal Review Officer, you will manage an individual caseload of internal review requests relating to participant funding and Scheme access. Working closely with participants, representatives, and internal stakeholders, you will gather and assess evidence, apply statutory frameworks and operational guidelines, and prepare transparent, defensible review recommendations.

Key Responsibilities:

• Gathering, assessing, and analysing information in accordance with relevant legislation, operational rules, and Agency policies to support informed, consistent recommendations.
• Managing an active caseload of internal review matters, prioritising tasks effectively to meet legislative and operational timeframes.
• Communicating review findings, outcomes, rights, and appeals processes clearly and professionally to participants, nominees, and stakeholders.
• Applying trauma-informed, person-centred, and culturally responsive communication when handling sensitive or complex matters.
• Accurately recording decisions, evidence, and outcomes in digital case management/CRM systems to ensure compliance and audit-readiness.

Ideally you will possess:

• Caseload Management: Demonstrated experience managing caseloads, competing priorities, and legislative or operational timeframes within a service delivery, regulatory, or review environment.
• Complex Matters & Judgement: Proven ability to manage complex, sensitive matters requiring sound judgement, evidence interpretation, and high-level stakeholder engagement.
• Sector Knowledge: Experience working within government, administrative review, disability, human services, or related environments (prior NDIS scheme knowledge is highly regarded).
• Participant Focus: A strong commitment to participant-centred service delivery, respectful engagement, accessibility, and inclusion.
• Technical Skills: Familiarity with digital case management/CRM tools
• Desirable Skills: Familiarity with law proceedings OR qualifications in Law, Public Administration, Social Work, Psychology, Disability Studies, Allied Health, or Human Services, AND/OR experience with claims management, insurance underwriting or actuary environments

PLEASE NOTE: You Must be an Australian Citizen to be eligible for this position

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience5 years

qualification

• case management
• internal review
• evidence-based assessments
• legislation and compliance
• review findings and appeals processes
• evidence based reporting
• managing caseloads
• regulatory reviews

working at

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