APS5 Internal Review

Randstad; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Randstad Pty in Melbourne seeks an APS5 Internal Review Officer to conduct formal administrative reviews of decisions on participant eligibility and funding. You will examine evidence against legislation, rules and policies, maintain a caseload under strict timeframes, and communicate outcomes with sensitivity and clarity.

The role requires trauma-informed, culturally responsive, person-centred engagement with individuals and representatives, ensuring fair, evidence-based recommendations while

Qualifications

• Interpret and apply statutory frameworks, rules, and policies to weigh evidence and develop defensible recommendations.
• Manage competing priorities and active caseloads within statutory timeframes.
• Communicate decisions, review rights, and appeals processes clearly.
• Apply trauma-informed, culturally responsive practices when interacting with individuals and representatives.
• Understand disability and functional impacts to ensure fair, evidence-based recommendations.
• Navigate digital case management software and CRM platforms to maintain records.
• Uphold privacy, confidentiality and public sector ethics.

Responsibilities

• Conduct formal administrative reviews of decisions on participant eligibility and funding.
• Communicate outcomes and appeal mechanisms to individuals and representatives.
• Manage an active caseload within statutory timeframes.
• Explain review outcomes clearly and provide rights and appeals guidance.

Skills

Legal interpretation

Caseload management

Communication

Trauma-informed practice

Disability awareness

Case management software

Privacy & ethics

Tools

CRM software

Microsoft Office

Video conferencing

Job description

About your new role

The APS5 Internal Review Officer will be responsible for conducting formal administrative reviews of decisions concerning participant eligibility and funding allocations by examining evidence against established legislation, rules, and operational policies. The role requires managing an active caseload under strict operational and statutory timeframes, balancing competing priorities, and delivering defensible, consistent findings. Officers communicate review outcomes, rights, and appeal mechanisms directly to individuals and their representatives, using trauma-informed, culturally responsive, and person-centred approaches to navigate complex or sensitive matters.

What you will need to exceed

• Ability to interpret and apply statutory frameworks, rules, and operational policies to weigh evidence, exercise sound judgment, and develop lawful, objective, and defensible recommendations.
• Strong organisational capabilities to manage competing priorities, balance active caseloads, and deliver accurate outcomes within strict statutory and operational timeframes.
• Excellent written and verbal communication skills to clearly convey complex decisions, review rights, and appeals processes, as well as handle inquiries and build productive relationships.
• Practical capability in applying accessible, culturally responsive, and trauma-informed practices when interacting with individuals and their representatives, especially on sensitive matters.
• Understanding of disability and functional impacts to ensure recommendations are fair, evidence-based, and participant-focused.
• Proficiency in navigating digital case management software, CRM platforms, and standard workplace tools (such as Microsoft Office and video conferencing systems) to maintain accurate and compliant records.
• Understanding of privacy, confidentiality, and public sector ethical standards, alongside an aptitude for identifying process improvements and contributing to quality initiatives.

Must have

• Must be an Australian CItizen

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• NA