APS5 Internal Review Officer

Randstad; Geelong; On-site; AUD 63,000 - 89,000; Full time

Job summary

Randstad Pty in Geelong is seeking an APS5 Internal Review Officer for a 12-month assignment to conduct internal administrative reviews of eligibility and participant funding. The role emphasizes defensible, person-centred recommendations and adherence to legislative guidelines.

You will assess evidence, manage a diverse caseload, and clearly communicate outcomes to participants and representatives, while maintaining trauma-informed, confidential practices in a government setting.

Qualifications

• Demonstrated ability to interpret and apply legislation, policy, and operating frameworks in government or human services.
• Proven capability to analyse detailed evidence, form sound judgments, and write defensible findings.
• Strong time management to handle caseloads and meet deadlines.
• Excellent interpersonal skills with sensitivity to participants.
• Experience with digital case management systems and CRM platforms.
• Understanding of privacy and confidentiality in public sector work.

Responsibilities

• Evidence assessment and recommendations: review information to form lawful, consistent review recommendations.
• Caseload management: prioritise a dynamic caseload to meet statutory timeframes.
• Participant-centred communication: explain outcomes, rights, and appeal processes clearly.
• Trauma-informed engagement: apply trauma-informed, culturally responsive approaches.
• Defensible record keeping: document decisions and maintain case files in systems.
• Continuous improvement: support quality assurance and service improvement.

Skills

Legislation interpretation

Policy application

Evidence analysis

Stakeholder communication

Digital case management

Privacy & confidentiality

Education

Administrative law background

Disability experience

Healthcare background

Complaints management

Tools

CRM platforms

Microsoft Office

Job description

APS5 Internal Review Officer | Federal Government

• Available Locations: Geelong, Broadmeadows, Dandenong or Richmond (Victoria)
• Hourly Rate: $55.24 per hour + super
• Contract Term: 12 Month assignments with potential for further extensions
• Vacancies: 1 position available
• Australian Citizenship is MANDATORY requirement for this role.

About the Opportunity

In this role, you will play a vital part in upholding administrative justice, consistency, and fairness. You will be responsible for conducting internal administrative reviews regarding eligibility and participant funding, weighing evidence against relevant legislation and policy guidelines, and making defensible, person-centred recommendations.

If you have a strong background in administrative decision-making, regulatory compliance, or human services and want to make a meaningful community impact, we want to hear from you.

Key Responsibilities

• Evidence Assessment & Recommendations: Gather, review, and evaluate information and complex evidence to formulate robust, lawful, and consistent review recommendations under legislative guidelines and policy frameworks.
• Caseload Management: Effectively manage and prioritise a dynamic caseload of review matters to meet statutory and operational timeframes without compromising quality or compliance.
• Participant-Centred Communication: Communicate review outcomes, rights, and appeal processes clearly, empathetically, and professionally to participants, applicants, and their representatives.
• Trauma-Informed Engagement: Apply trauma-informed, person-centred, and culturally responsive approaches when dealing with complex, highly sensitive, or challenging matters.
• Defensible Record Keeping: Accurately document reasons for decisions and maintain comprehensive case files within digital case management and CRM platforms.
• Continuous Improvement: Support quality assurance and service improvement initiatives to enhance decision-making consistency across the team.

Skills & Experience Required

Essential Experience & Capabilities:

• Demonstrated experience interpreting and applying legislation, policy, and operating frameworks within a government, regulatory, administrative review, or human services environment.
• Proven ability to analyse detailed evidence, exercise sound judgment, and produce clear, objective, and legally defensible written findings.
• Strong caseload management skills with a proven track record of meeting strict deadlines and balancing competing priorities.
• High-level interpersonal and stakeholder communication skills, including the ability to discuss sensitive outcomes with empathy and clarity.
• Proficiency with digital case management systems, CRM platforms, and Microsoft Office tools.
• Understanding of privacy legislation, confidentiality requirements, and ethical public sector practices.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• Background working with Disability
• Healthcare
• Administrative law
• complaints management or healthcare safeguarding is highly desirable

working at

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