APS5 ICT Support Officer - Customer-Centric Service Delivery

Australian Department of Health Disability & Ageing; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Australian Department of Health Disability & Ageing – Melbourne VIC is seeking an APS5 STO Support Officer to deliver responsive ICT and corporate support, coordinating service requests and triaging issues across offices. You will work with vendors and stakeholders, support events and senior staff, and help drive change initiatives in a busy government environment.

The role emphasizes strong stakeholder engagement, sound judgement and customer service excellence in a proactive, team-oriented

Qualifications

• Experience in ICT service delivery, relationship management and staff support in a fast-paced environment.
• Strong stakeholder engagement, sound judgement and commitment to customer service excellence.
• Proactive team player able to work with vendors and internal stakeholders.

Responsibilities

• Coordinate and triage service requests across State and Territory Offices.
• Collaborate with vendors and stakeholders to resolve ICT issues.
• Support events and senior departmental staff and contribute to change initiatives.

Skills

Stakeholder engagement

ICT service delivery

Vendor coordination

Customer service

Job description

Australian Department of Health Disability & Ageing – Melbourne VIC is seeking an APS5 STO Support Officer to deliver responsive ICT and corporate support, coordinating service requests and triaging issues across offices. You will work with vendors and stakeholders, support events and senior staff, and help drive change initiatives in a busy government environment.

The role emphasizes strong stakeholder engagement, sound judgement and customer service excellence in a proactive, team-oriented