APS Level 5 - Support Officer - Digital Support Section

Australian Department of Health Disability & Ageing; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Australian Department of Health Disability & Ageing – Melbourne VIC is seeking an APS5 STO Support Officer to deliver responsive ICT and corporate support, coordinating service requests and triaging issues across offices. You will work with vendors and stakeholders, support events and senior staff, and help drive change initiatives in a busy government environment.

The role emphasizes strong stakeholder engagement, sound judgement and customer service excellence in a proactive, team-oriented

Qualifications

• Experience in ICT service delivery, relationship management and staff support in a fast-paced environment.
• Strong stakeholder engagement, sound judgement and commitment to customer service excellence.
• Proactive team player able to work with vendors and internal stakeholders.

Responsibilities

• Coordinate and triage service requests across State and Territory Offices.
• Collaborate with vendors and stakeholders to resolve ICT issues.
• Support events and senior departmental staff and contribute to change initiatives.

Skills

Stakeholder engagement

ICT service delivery

Vendor coordination

Customer service

Job description

Australian Department of Health Disability & Ageing – Melbourne VIC

1d ago , from Australian Department of Health and Aged Care

• Melbourne VIC, Surry Hills NSW, Brisbane QLD

The Digital Operations Branch withing the Information Technology Division is seeking a motivated and customer-focused APS5 State and Territory Office (STO) Support Officer to join our team.

This role provides high-quality, multidisciplinary support to departmental staff across State and Territory Offices, delivering responsive ICT and corporate support services that enable business continuity and an improved employee digital experience. The successful applicant will coordinate and triage service requests, work collaboratively with vendors and stakeholders to resolve issues, support events and senior departmental staff, and contribute to change initiatives across the Department.

Working under limited direction, the APS5 STO Support Officer will demonstrate strong stakeholder engagement, sound judgement, and a commitment to customer service excellence. The role is suited to a proactive team player with experience in ICT service delivery, relationship management, and supporting staff in a fast-paced operational environment.