APS3 Participant Support Officer - Mt Gravatt

Job Q; Brisbane, Advancetown; Hybride; AUD 43 000 - 62 000; Plein temps

Avantages offerts par ce poste

Weekly pay cycle

Training provided

Superannuation

Résumé du poste

Job Q in Mt Gravatt/Bundaberg, QLD is seeking an APS3 Part-time Officer to provide participant support with frontline reception duties and customer service. You will handle enquiries, coordinate appointments, ensure accessibility, and maintain accurate records across government systems.

The role emphasises empathy, strong communication, and teamwork while supporting individuals with disabilities within a Federal Government agency. Annualized benefits and weekly pay are typical in this contract.

Qualifications

• Experience delivering frontline customer service.
• Ability to interpret and explain processes to participants.
• Knowledge of disability services frameworks or willingness to learn.

Responsabilités

• Act as the first point of contact for participants and stakeholders.
• Manage and resolve participant matters and plan in line with legislation.
• Deliver front reception support and assist with self-service kiosks and online services.
• Respond to enquiries via phone, email and in person and refer to services as needed.
• Coordinate appointments and ensure accessibility for all participants.
• Perform data entry and maintain accurate records; log feedback and complaints.

Connaissances

Strong communication

Customer service

Disability services knowledge

Multitasking

Problem solving

Team collaboration

Description du poste

#### APS3 Participant Support Officer - Mt GravattAdvancetown, QLD 4211Full Time#### Job descriptionReasons to Apply - At a GlanceAustralian Citizenship is required.This role offers the chance to make a meaningful impact while building your skills in administration and customer service.Join a growing Federal Government agency with a strong focus on operational excellence and career development.Enjoy flexibility and stability, a competitive hourly rate, and the potential for extension or permanency,Your New CompanyYour organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.Your New RoleYou will be responsible for:Acting as the first point of contact for participants and stakeholders, providing clear advice and support.Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.Delivering front reception support, including assisting with self-help kiosks and online services.Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.Coordinating appointments and ensuring accessibility for all participants.Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.What You Will Need to SucceedThe successful applicant will demonstrate:Strong communication skills with the ability to engage empathetically with participants.A commitment to delivering high-quality customer service and supporting individuals with disabilities.Ability to manage multiple priorities efficiently and maintain attention to detail.Problem-solving capability to identify issues and develop practical solutions.Knowledge of disability services and frameworks (or willingness to learn).Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities,The LogisticsOpportunities based in Mt Gravatt & Bundaberg, QLD.12-Month contract (possibility of extension or permanency)Hourly rate of $38.89 + super.Full-time contract - 5 days in officeAustralian Citizenship is required.What You'll Get in ReturnAn opportunity to progress your career with a large Federal Government agency.A positive and open working culture, with training provided.Weekly pay cycle.Online timesheet submission and approval.Nominated superannuation fund.What You Need to Do NowIf this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to* Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period. \\* Please click here to apply.