APS4 Claims Support Officer

Synergie; Canberra; Hybrid; AUD 82,000 - 90,000; Full time

Benefits offered by this job

Hybrid work following onboarding

Structured training and wellbeing

Meaningful work supporting recovery

Job summary

Synergie Australia is seeking an APS4 Claims Support Officer for a trusted Government client located in Canberra. The role focuses on claims management support, information requests, and stakeholder engagement to drive return-to-work outcomes.

You will analyse information, interpret legislation, and maintain accurate records while coordinating meetings and providing guidance on claim decisions. The position offers hybrid work after onboarding and contract through mid-2027.

Qualifications

• Experience in claims, service delivery or case administration.
• Strong research and analytical capabilities.
• Experience interpreting legislation, policies or procedures.
• Excellent written communication and correspondence skills.
• Confidence communicating by telephone and email.
• Strong stakeholder engagement and relationship-management skills.
• Ability to manage sensitive or confronting information professionally.
• Sound judgement and problem-solving capability.
• Experience maintaining accurate case or customer records.
• The ability to manage competing priorities and deadlines.
• A resilient, responsive and collaborative approach.
• Commitment to individual and team outcomes.
• Certificates or experience in claims management, health, business, administration or finance would be advantageous.

Responsibilities

• Support claims management activities against approved claim plans.
• Assist with the preparation of claim decision documents.
• Prepare requests for information and routine correspondence.
• Maintain accurate claims records in Pracsys.
• Coordinate and follow up stakeholder meetings.
• Participate in case conferences.
• Approve invoices within approved claim plans.
• Research legislation, policy and guidance material.
• Analyse information and apply judgement to recurring problems.
• Resolve moderately complex stakeholder enquiries.
• Communicate with employees, employers and internal teams.
• Build productive stakeholder relationships.
• Identify and elevate emerging claims issues.
• Support positive health and return-to-work outcomes.
• Potentially manage low-risk workers compensation claims.

Job description

Use your claims and service skills to support positive recovery outcomes.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking an APS4 Claims Support Officerfor atrusted Government client located in Canberra.

The important parts:

Pay:$82,257 - $89,962 per annum + Super

Duration:4 December 2026 to 30 June 2027 (potential for extension)

Security: Baseline clearance or the ability to obtain one

Citizenship: Must hold Australian citizenship

Preferred hours: 8:30 am to 5:00 pm, Monday to Friday

What you will be required to do:

As the Claims Support Officer, you will:

• Support claims management activities against approved claim plans
• Assist with the preparation of claim decision documents
• Prepare requests for information and routine correspondence
• Maintain accurate claims records in Pracsys
• Coordinate and follow up stakeholder meetings
• Participate in case conferences
• Approve invoices within approved claim plans
• Research legislation, policy and guidance material
• Analyse information and apply judgement to recurring problems
• Resolve moderately complex stakeholder enquiries
• Communicate with employees, employers and internal teams
• Build productive stakeholder relationships
• Identify and elevate emerging claims issues
• Support positive health and return-to-work outcomes
• Potentially manage low-risk workers compensation claims

To be successful in the role you will have:

• Experience in claims, service delivery or case administration
• Strong research and analytical capabilities
• Experience interpreting legislation, policies or procedures
• Excellent written communication and correspondence skills
• Confidence communicating by telephone and email
• Strong stakeholder engagement and relationship-management skills
• The ability to manage sensitive or confronting information professionally
• Sound judgement and problem-solving capability
• Experience maintaining accurate case or customer records
• The ability to manage competing priorities and deadlines
• A resilient, responsive and collaborative approach
• Commitment to individual and team outcomes

Certificates or experience in claims management, health, business, administration or finance would be advantageous.

What's on offer for you:

• Three Australian Government opportunities
• Contract through to June 2027
• Potential six-month extension
• Hybrid work following the initial onboarding period
• Meaningful work supporting recovery and return-to-work outcomes
• Structured training, call coaching and wellbeing support
• Exposure to legislation, claims decisions and stakeholder case management
• Opportunity to build valuable Commonwealth claims experience

Synergie Australia delivers a full 360 recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let's work together.

Synergie Australia connects people with safe, rewarding work across Australia. From temporary roles to permanent opportunities, we support you at every stage of your career. Learn more and view current opportunities at www.synergieaustralia.com.au