APS4 Claims Support Officer – Hybrid Govt Role

Synergie; Canberra; Hybrid; AUD 82.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work following onboarding

Structured training and wellbeing

Meaningful work supporting recovery

Zusammenfassung

Synergie Australia is seeking an APS4 Claims Support Officer for a trusted Government client located in Canberra. The role focuses on claims management support, information requests, and stakeholder engagement to drive return-to-work outcomes.

You will analyse information, interpret legislation, and maintain accurate records while coordinating meetings and providing guidance on claim decisions. The position offers hybrid work after onboarding and contract through mid-2027.

Qualifikationen

• Experience in claims, service delivery or case administration.
• Strong research and analytical capabilities.
• Experience interpreting legislation, policies or procedures.
• Excellent written communication and correspondence skills.
• Confidence communicating by telephone and email.
• Strong stakeholder engagement and relationship-management skills.
• Ability to manage sensitive or confronting information professionally.
• Sound judgement and problem-solving capability.
• Experience maintaining accurate case or customer records.
• The ability to manage competing priorities and deadlines.
• A resilient, responsive and collaborative approach.
• Commitment to individual and team outcomes.
• Certificates or experience in claims management, health, business, administration or finance would be advantageous.

Aufgaben

• Support claims management activities against approved claim plans.
• Assist with the preparation of claim decision documents.
• Prepare requests for information and routine correspondence.
• Maintain accurate claims records in Pracsys.
• Coordinate and follow up stakeholder meetings.
• Participate in case conferences.
• Approve invoices within approved claim plans.
• Research legislation, policy and guidance material.
• Analyse information and apply judgement to recurring problems.
• Resolve moderately complex stakeholder enquiries.
• Communicate with employees, employers and internal teams.
• Build productive stakeholder relationships.
• Identify and elevate emerging claims issues.
• Support positive health and return-to-work outcomes.
• Potentially manage low-risk workers compensation claims.

Jobbeschreibung

Synergie Australia is seeking an APS4 Claims Support Officer for a trusted Government client located in Canberra. The role focuses on claims management support, information requests, and stakeholder engagement to drive return-to-work outcomes.

You will analyse information, interpret legislation, and maintain accurate records while coordinating meetings and providing guidance on claim decisions. The position offers hybrid work after onboarding and contract through mid-2027.