Claims Officer

Statecover Mutual; Sydney; Híbrido; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

StateCover Mutual is seeking a Claims Officer in Sydney to deliver timely, compliant claims outcomes for Members. You’ll manage medical only claims, including hearing aids, liaise with injured workers, councils and providers, and support resolution and documentation.

You’ll be the first point of contact for enquiries, helping to reduce claim lifecycle times while maintaining quality and compliance. A collaborative, accountable approach is essential.

Formación

• Experience in a claims, contact centre or similar customer service environment.
• Organised, detail-oriented, able to manage competing priorities.
• Strong communication and stakeholder engagement skills.

Responsabilidades

• Manage medical only claims, including hearing aid claims, for Members.
• Liaise with injured workers, local councils and service providers to process entitlements and invoices.
• Act as first point of contact for general enquiries and reduce claim lifecycle times.
• Collaborate with Case Managers to ensure accurate documentation and timely claim closure.

Descripción del empleo

StateCover's purpose is to keep people safe, well and working. An APRA regulated and SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW.

As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

The opportunity

As a Claims Officer, you’ll play a key role in delivering timely, compliant and customer-focused claims outcomes for our Members. You’ll support our claims teams by managing a range of medical only claim types, including claims for hearing aids. You will facilitate claim resolution by liaising with injured workers, employer local councils and service providers to ensure that all compensation entitlements and invoices have been processed and effecting claim closure.

You will act as a first point of contact for our general enquiries telephony line, dealing with a range of enquiries from our Members and service providers. Through this, you’ll help reduce claim lifecycle times while ensuring a high standard of service and alignment with legislative and compliance requirements.

Working closely with Case Managers and the broader Claims teams, you’ll build strong relationships and contribute to a consistent, efficient and SLA-driven service experience. You’ll use sound judgement to assess claims, communicate clearly with stakeholders, and ensure accurate documentation and record keeping. With a focus on quality and continuous improvement, you’ll contribute to minimising re-open rates, maintaining compliance standards, and supporting a proactive, Member-centric claims model.

Your story

You bring experience in a claims, contact centre or similar customer service environment, where you’ve managed enquiries and worked within structured processes. You’re organised, detail-oriented and able to manage your time effectively across competing priorities to meet deadlines and service expectations.

A confident communicator, you engage well with a range of stakeholders, providing clear, timely information and support. You’re collaborative by nature, work well within a team environment, and contribute positively to shared outcomes. Adaptable and solutions-focused, you approach challenges with sound judgement and a willingness to learn, bringing a strong sense of accountability and commitment to delivering quality results.

Why us?

We seek to provide our people a career, not just a job. When you join us, you'll have access to training and development opportunities, a wide range of benefits, reward and recognition programs, plus a competitive salary package. We also offer hybrid working arrangements, career progression and a chance to work with an inclusive, supportive team where you are set up to succeed.

Please note: Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.

StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.

Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see our Recruitment Notification and Consent Statement via our website.