Participant Support Officer (APS3) | Bundaberg

Randstad; Queensland; Presencial; AUD 44 000 - 63 000; Tempo integral

Resumo da oferta

Randstad is seeking two Participant Support Officers (APS3) to support Bundaberg's NDIS participants. This on-site, full-time role runs Monday to Friday from 8:30 AM to 4:30 PM, for a 12-month initial assignment.

You will greet visitors, assist with digital portals, manage appointments and data entry, and log feedback. Applicants should have frontline customer service experience, administrative skills, and a working knowledge of the NDIS Act.

Qualificações

• Front-of-House service and reception duties assisting participants.
• Strong data management and calendar coordination within procedures.
• Ability to interpret the NDIS Act for daily planning tasks.
• Clear written and verbal communication with empathetic service referrals.
• Commitment to accessibility and inclusive participant support.

Responsabilidades

• Greet participants at reception and assist with digital portals.
• Manage case items and planning tasks in line with NDIS Act.
• Handle calls and inbox messages, refer to external resources.
• Coordinate appointments and maintain branch accessibility.
• Keep client files up to date and assist with data entry.
• Log and escalate participant feedback and complaints in systems.

Conhecimentos

Customer facing

Data management

Calendar coordination

NDIS Act knowledge

Communication skills

Accessibility awareness

Ferramentas

Digital portals

Self-service kiosks

Office software

Descrição da oferta de emprego

Participant Support Officer (APS3) | Bundaberg

Participant Support Officer (APS3) | Federal Government Agency

• Hourly Rate: $38.89/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 8:30AM - 4:30PM
• Location: Bundaberg, QLD (on-site)
• Hourly Rate: $38.89/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 8:30AM - 4:30PM
• Contract Length: 12-month initial assignment
• Openings: 2 positions available

About the Role

Make a tangible difference in your community by helping deliver equitable and accessible support to NDIS participants. We are currently recruiting two compassionate, organised, and dependable Participant Support Officers on behalf of our federal government client.

Serving as a primary point of contact for the Bundaberg branch, you will deliver essential front-of-house service, client guidance, and operational coordination. Your day-to-day focus will be welcoming visitors, helping participants navigate online self-service systems, and managing administrative workflows to ensure a smooth service delivery.

Key Responsibilities

• Front-of-House Service: Greet participants at reception, answer general NDIS queries, and assist visitors with digital portals and self-service kiosks.
• Participant Administration: Action case items and execute planning tasks compliant with the NDIS Act and agency guidelines.
• Enquiries & Referrals: Handle incoming calls and shared inbox messages, providing clear information and connecting individuals with external community or government resources.
• Office Coordination: Manage appointment schedules, oversee the team inbox, maintain branch accessibility, and support general facility operations.
• Record Keeping & Reporting: Maintain up-to-date client files, handle data entry, perform basic information gathering, and compile standard updates.
• Feedback Handling: Accurately log, track, and elevate client feedback and formal complaints in internal systems.

Key Requirements

• Customer Facing Experience: Demonstrated background in reception, counter service, or direct customer care, including guiding users through digital tools.
• Administrative Competence: Strong data management skills, experience handling shared mailboxes, calendar coordination, and working within established procedural frameworks.
• Legislative Understanding: Capacity to interpret and apply the NDIS Act and relevant operating standards to daily planning tasks.
• Clear Communication: Excellent written and verbal interpersonal skills, with the ability to resolve concerns empathetically and provide appropriate service referrals.
• Commitment to Accessibility: Awareness of accessibility principles to help foster an inclusive, welcoming environment for all participants.

• Applications Close: Thursday, 5 November 2026.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.