Application Support Lead: AI-Driven Ops & Change

Plan Partners; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

The McMillan Shakespeare Group (MMS) is seeking an Application Support Lead to safeguard the operational health, stability and compliance of business-critical apps in production. You will bridge technology, business and assurance teams, guiding incident management, releases, change coordination and audit controls while turning issues into delivery work for squads.

You will lead a high-performing team, coach members, and drive AI-driven automation to improve support efficiency, reduce manual

Qualifications

• Experience in application support, incident management, change and release processes.
• Strong troubleshooting and stakeholder management skills.
• Leadership with passion for automation and AI in support.

Responsibilities

• Triage production incidents and coordinate cross-team investigations.
• Manage end-to-end change and release activities with risk assessment.
• Plan UAT and post-deployment testing ensuring no regression.
• Ensure audit readiness and data governance compliance.
• Translate business needs into actionable items in Azure DevOps.
• Lead ongoing automation initiatives to improve support efficiency.

Skills

Application support

Incident management

Azure DevOps

Leadership

AI automation

Agile

Stakeholder management

SQL

Tools

Azure DevOps

SQL

Job description

The McMillan Shakespeare Group (MMS) is seeking an Application Support Lead to safeguard the operational health, stability and compliance of business-critical apps in production. You will bridge technology, business and assurance teams, guiding incident management, releases, change coordination and audit controls while turning issues into delivery work for squads.

You will lead a high-performing team, coach members, and drive AI-driven automation to improve support efficiency, reduce manual