Application Support Engineer — Java/SQL | No On-Call

JS Careers; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

JS Careers is partnering with a well-established financial services organisation in Sydney to hire an Application Support Engineer. The role sits in a digital wealth technology environment and focuses on investigating production issues and maintaining critical applications.

You’ll work with engineering and product teams to keep services running, leveraging Java, cloud, APIs, microservices and monitoring tools. Regular business hours; no on-call roster except in exceptional incidents.

Qualifications

• 3+ years’ experience in Application Support or similar technical support roles.
• Strong Java capability and ability to read production code.
• Experience with monitoring tools (Splunk, Sumo Logic, Dynatrace, AppDynamics or Datadog).
• Experience with SQL and data querying.
• Clear communication with technical and non-technical stakeholders.
• Experience with cloud platforms such as GCP, AWS or Azure.

Responsibilities

• Own application incidents from triage to resolution.
• Investigate production issues using logs, data and monitoring tools.
• Read and troubleshoot Java-based applications.
• Use SQL to investigate application and data issues.
• Identify root causes and avoid short-term workarounds.
• Collaborate with engineering, product and support teams.
• Improve support processes, diagnostics, and automation.
• Contribute to testing, environment support and technical documentation.

Skills

Java

SQL

Root cause analysis

Communication

Tools

Splunk

Sumo Logic

Dynatrace

AppDynamics

Datadog

GCP

AWS

Azure

Kubernetes

Job description

JS Careers is partnering with a well-established financial services organisation in Sydney to hire an Application Support Engineer. The role sits in a digital wealth technology environment and focuses on investigating production issues and maintaining critical applications.

You’ll work with engineering and product teams to keep services running, leveraging Java, cloud, APIs, microservices and monitoring tools. Regular business hours; no on-call roster except in exceptional incidents.