Production Support Engineer (Desktop Support)- Fintech

Bluefin Resources; Sydney; On-site; AUD 80,000 - 105,000; Full time

Job summary

Bluefin Resources in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join our team on a permanent basis. You will be the first point of contact for issues related to our SaaS lending platform, reporting systems, and data integrations.

Responsibilities include triage, documenting resolutions, onboarding new starters, laptop imaging, and supporting internal users. You will diagnose Windows and device issues and assist with new infrastructure as the platform evolves.

Qualifications

• Experience in supporting a Windows environment (end user, Microsoft365 highly regarded).
• General troubleshooting ability.
• Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Demonstrated experience with AI tools will be highly valued.
• Fintech or financial services environments would be highly regarded.
• Comfortable working under pressure with experience managing major incidents.

Responsibilities

• Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
• Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
• Laptop imaging and setup
• Onboarding new starters
• Supporting internal users
• Troubleshooting Windows / device / access issues
• Helping users directly rather than just sitting behind a ticket queue
• Investigating issues when systems or APIs have errors
• Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
• Work with internal teams to enhance the end user experience

Skills

Windows support

Microsoft365

Incident management

Ticketing systems

AI tools

Fintech experience

Tools

Jira

ServiceNow

Zendesk

Job description

A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:

• Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
• Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
• Laptop imaging and setup
• Onboarding new starters
• Supporting internal users
• Troubleshooting Windows / device / access issues
• Helping users directly rather than just sitting behind a ticket queue
• Investigating issues when systems or APIs have errors
• Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
• Work with internal teams to enhance the end user experience

A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:

• Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
• Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
• Laptop imaging and setup
• Onboarding new starters
• Supporting internal users
• Troubleshooting Windows / device / access issues
• Helping users directly rather than just sitting behind a ticket queue
• Investigating issues when systems or APIs have errors
• Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
• Work with internal teams to enhance the end user experience

Key Skills / Experience:

• Experience in supporting a Windows environment (end user, & Microsoft365 highly regarded).
• General troubleshooting ability
• Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Demonstrated experience with AI tools will be highly valued.
• Fintech or financial services environments would be highly regarded.
• Comfortable working under pressure with experience managing major incidents,