Application Support Engineer (12-Month Contract)

ConnectEast; Melbourne; Presencial; AUD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Wellbeing program

Descripción de la vacante

ConnectEast, owner and operator of EastLink in Melbourne, seeks an Application Support Engineer for a fixed-term 12‑month contract. The role focuses on ensuring accurate, effective tolling and billing systems and collaborating with IT teams to maintain interfaces.

The ideal candidate will have a degree in CS/Engineering/IT or equivalent practical experience, plus strong Oracle/SQL Server, PL/SQL, Linux/Windows admin, and scripting skills. ITIL/TOGAF familiarity is a plus.

Formación

• Degree qualification in Computer Science / Engineering / IT or substantial practical experience.
• Experience with Oracle Database and Microsoft SQL Server.
• Proficient in PL/SQL, Linux and Windows administration, and shell scripting.
• Experience with C++ and Java applications on an application server (JBoss).
• Familiarity with TOGAF and ITIL foundations is desirable.

Responsabilidades

• Monitor health and performance of in-house systems and assist in proactive monitoring.
• Respond to tickets and incidents with clear communication to internal customers.
• Collaborate with system suppliers under support agreements to resolve problems.
• Coordinate Operator activities and work with IT teams to maintain interfaces.
• Document technical processes and procedures for issue detection and resolution.
• Occasionally work outside normal hours for maintenance and major incidents.
• Identify opportunities to automate and streamline functions and propose internal projects.
• Contribute to change requests to improve system operations.
• Create test scenarios and perform acceptance testing of new releases.
• Assist deployment of new releases and test rollback plans.
• Monitor performance post-implementation and run data extraction/reporting scripts as needed.
• Support reporting function and develop new reports when required.

Conocimientos

Oracle Database

Microsoft SQL Server

PL/SQL

Linux administration

Windows administration

Shell scripting

C++

Java

JBoss

Educación

Bachelor's degree in Computer Science / Engineering / Information Technology

ITIL Foundation Certification

TOGAF familiarity

Herramientas

SQL Server Management Studio

Toad

MobaXterm

Oracle Enterprise Manager

JBoss Application Server

Descripción del empleo

ConnectEast, owner and operator of EastLink in Melbourne, seeks an Application Support Engineer for a fixed-term 12‑month contract. The role focuses on ensuring accurate, effective tolling and billing systems and collaborating with IT teams to maintain interfaces.

The ideal candidate will have a degree in CS/Engineering/IT or equivalent practical experience, plus strong Oracle/SQL Server, PL/SQL, Linux/Windows admin, and scripting skills. ITIL/TOGAF familiarity is a plus.