Application Support Engineer - AWS & Cloud (12m FTC)

Department of Government Services VIC; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Department of Government Services VIC in Melbourne, Australia is seeking an Application Support Engineer for a 12-month fixed-term role. The role supports customer-facing technologies, provides break/fix support and develops long-term solutions to recurring incidents within a multi-channel support environment.

Applying ITIL v4 practices, you will restore services within defined timeframes, maintain high customer satisfaction and collaborate with agencies on their digital journey on the Service

Qualifications

• Experience in facilitating information sessions and communicating technical advice.
• Ability to diagnose, triage and resolve technical incidents.
• Knowledge of relevant legislation, regulations, policies and processes.

Responsibilities

• Be the technical escalation point for the customer support team and triage issues reported by customers/agencies while identifying root causes.
• Troubleshoot the Service Victoria platform and key applications/services including AWS, Datadog dashboards setup and maintenance, Salesforce administration.
• Implement service requests, onboarding/offboarding and user administration; log platform defects with Engineering for continuous improvement.
• Perform system administration on supported applications to ensure service continuity for transactions.

Skills

Troubleshooting

Stakeholder communication

Information sessions facilitation

Incident management

Tools

AWS

Datadog

Salesforce

Job description

Department of Government Services VIC in Melbourne, Australia is seeking an Application Support Engineer for a 12-month fixed-term role. The role supports customer-facing technologies, provides break/fix support and develops long-term solutions to recurring incidents within a multi-channel support environment.

Applying ITIL v4 practices, you will restore services within defined timeframes, maintain high customer satisfaction and collaborate with agencies on their digital journey on the Service