Application Support Specialist

Frazer Tremble; City of Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

TechnologyOne in Werribee, VIC is seeking an experienced Application Support Analyst for an initial 6-month contract starting immediately. You will provide critical functional and technical support across TechnologyOne modules, handling incidents, customisations, user access, and system improvements.

The role emphasizes strong incident triage, stakeholder communication, and a customer-focused approach, with exposure to enterprise environments such as Local Government, Education, or Corporate.

Qualifications

• Experience supporting TechnologyOne applications.
• Experience in level 2/3 application support in an enterprise environment.
• Strong incident triage and root-cause analysis.
• Excellent stakeholder communication and customer focus.
• Australian working rights required.

Responsibilities

• Deliver level 2/3 application support for TechnologyOne systems (e.g., Financials, ECM, CiA).
• Triage, troubleshoot, and resolve system issues, escalating to vendors when required.
• Manage user permissions and security profiles; perform routine maintenance.
• Collaborate with business stakeholders to optimise workflows, reports and configurations.
• Assist with testing updates, fixes, and scheduled release deployments.

Skills

TechnologyOne

Incident triage

Stakeholder communication

Customer-focused

Australian working rights

Tools

OneCouncil

Job description

Application Support Analyst | TechnologyOne

Werribee, VIC | Initial 6-Month Contract | Immediate Start Available

We are seeking an experienced Application Support Analyst with hands-on TechnologyOne expertise for an initial 6-month contract based in Werribee.

In this role, you will provide critical functional and technical support across enterprise modules, resolving incidents, customisation, managing user access, and assisting with continuous system improvements.

Key Responsibilities

• Deliver level 2/3 application support for TechnologyOne systems (e.g., Financials, ECM, CiA).
• Triage, troubleshoot, and resolve system issues, escalating to vendors where required.
• Manage user permissions, security profiles, and routine maintenance tasks.
• Collaborate with business stakeholders to optimise workflows, reports, and configurations.
• Assist with testing system updates, fixes, and scheduled release deployments.

Key Requirements

• Demonstrated experience supporting TechnologyOne (OneCouncil experience highly regarded).
• Proven track record in level 2/3 application support within an enterprise environment (e.g., Local Government, Education, or Corporate).
• Strong incident triage, root-cause analysis, and problem-solving skills.
• Clear stakeholder communication skills with a customer-focused approach.
• Full Australian working rights.