Application Support Engineer

ConnectEast; Melbourne; Presencial; AUD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Wellbeing program

Descripción de la vacante

ConnectEast, owner and operator of EastLink in Melbourne, seeks an Application Support Engineer for a fixed-term 12‑month contract. The role focuses on ensuring accurate, effective tolling and billing systems and collaborating with IT teams to maintain interfaces.

The ideal candidate will have a degree in CS/Engineering/IT or equivalent practical experience, plus strong Oracle/SQL Server, PL/SQL, Linux/Windows admin, and scripting skills. ITIL/TOGAF familiarity is a plus.

Formación

• Degree qualification in Computer Science / Engineering / IT or substantial practical experience.
• Experience with Oracle Database and Microsoft SQL Server.
• Proficient in PL/SQL, Linux and Windows administration, and shell scripting.
• Experience with C++ and Java applications on an application server (JBoss).
• Familiarity with TOGAF and ITIL foundations is desirable.

Responsabilidades

• Monitor health and performance of in-house systems and assist in proactive monitoring.
• Respond to tickets and incidents with clear communication to internal customers.
• Collaborate with system suppliers under support agreements to resolve problems.
• Coordinate Operator activities and work with IT teams to maintain interfaces.
• Document technical processes and procedures for issue detection and resolution.
• Occasionally work outside normal hours for maintenance and major incidents.
• Identify opportunities to automate and streamline functions and propose internal projects.
• Contribute to change requests to improve system operations.
• Create test scenarios and perform acceptance testing of new releases.
• Assist deployment of new releases and test rollback plans.
• Monitor performance post-implementation and run data extraction/reporting scripts as needed.
• Support reporting function and develop new reports when required.

Conocimientos

Oracle Database

Microsoft SQL Server

PL/SQL

Linux administration

Windows administration

Shell scripting

C++

Java

JBoss

Educación

Bachelor's degree in Computer Science / Engineering / Information Technology

ITIL Foundation Certification

TOGAF familiarity

Herramientas

SQL Server Management Studio

Toad

MobaXterm

Oracle Enterprise Manager

JBoss Application Server

Descripción del empleo

ConnectEast is the owner and operator of EastLink, Melbourne’s second fully electronic tollway. Since opening in June 2008, EastLink has established a reputation as one of Melbourne’s busiest and safest motorways.

About the role:

We are seeking an Application Support Engineer to join our team for a Fixed Term (12 months) contract. You will ensure the customer billing and tolling systems operate in a way that is accurate, effective and efficient to meet the business requirements of ConnectEast and our obligations under the EastLink Concession Deed.

Within this role, you will (but not limited to):

Monitor the health and performance and assist in the proactive monitoring and management of inhouse systems.

Respond to and report system tickets and incidents using analysis to resolve problems and maintain good communications with internal customers.

Work with system suppliers under support agreements to identify, define, log and resolve problems.

Coordinate and manage Operator activities with regards to inhouse systems and work cooperatively with other teams in IT to maintain the operations of internal system interfaces.

Document technical processes and procedures to detect and resolve tolling system issues.

On occasion work out of normal business hours to support regular system maintenance activities and the resolution of major incidents.

Work with the EastLink business and proactively look for ways to automate and streamline functions and activities and suggest these as internal projects through operational concept and specification documents.

Contribute ideas to change projects in respect to the inhouse systems to increase its efficiency and reduce operating costs.

Contribute to change requests to suppliers for improvements in system operations.

Produce test scenarios and cases using Application Lifecycle Management.

Undertake acceptance testing of new system releases, including functional and performance testing.

Assist in the deployment of new releases of internal systems into test and production environments, including the testing of back-out and roll-back plans.

Monitor the performance of new releases post implementation using analysis to determine if there are problems.

In response to requests, run scripts and jobs to extract data from systems for analysis, and re-run reports.

Assist with the reporting function within EastLink. Develop new reports when required.

The ideal candidate will have:

Qualifications

Degree qualification in Computer Science / Engineering / Information Technology or related discipline, or substantial practical work experience.

Software and script development and database administration training, and exposure to TOGAF and

ITIL Foundation Certification

Experience:

5+ years demonstrated experience across technologies including Oracle Database, Microsoft SQL Server, Procedural Language (‘PL’/SQL), Linux and Windows administration and shell scripting.

Experience managing general-purpose programming languages (i.e. C++) and Java applications using an application server (i.e. JBoss).

Demonstrated Experience with tools including SQL Server Management Studio, Toad, MobaXterm and Oracle Enterprise Manager.

Experience with software and script development and database administration training.

Exposure to The Open Group Architecture Framework (‘TOGAF’) and Information Technology Infrastructure Library (ITIL) (desirable).

Experience in a high-volume transaction processing environment.

Demonstrated ability to communicate with IT Management on any current issues or other matters of importance.

Ability to monitor, assess and enhance system performance.

Ability to use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions and make decisions.

Demonstrated complex system testing skills.

Ability to create clear and relevant reports.

What we can offer you:

A nurturing environment allowing employees to grow and develop within an inclusive environment.

Free counselling services through the Employee Assistance Program.

Access to ConnectEast’s Wellbeing program, including weekly fruit, monthly neck & shoulder massages, and yearly health checks.

Appointment to this position is subject to a National Police Clearance and your eligibility to work in Australia.

Please note probationary period is 6 months, for which you are required to work from our office in Ringwood every working day.