Senior Enterprise Application Support Specialist

Teachers Mutual Bank; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking an Application Support Technical Specialist to help keep our critical banking applications stable, available and performing at their best. You will manage incidents, troubleshoot issues and collaborate with internal teams and external vendors to ensure dependable technology services.

You’ll contribute to release support, incident resolution and process improvements, ensuring the Bank’s technology environment remains stable and services are delivered

Qualifications

• Experience supporting business-critical applications and systems.
• Strong troubleshooting, incident management and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Monitor, prioritise and resolve application incidents and service requests.
• Troubleshoot alerts and escalate complex issues.
• Maintain availability and performance of supported applications and services.
• Communicate timely updates to users regarding requests and incidents.
• Work with vendors to implement reliable software solutions.
• Install, configure, monitor and administer application servers.
• Maintain technical documentation and support procedures.
• Develop scripts to automate repeatable tasks.
• Support technology projects, implementations and deployments.
• Assist with planned releases, patches and updates.
• Participate in emergency support and disaster recovery activities when required.

Skills

Incident management

Troubleshooting

Communication

Tools

Windows Server

Linux/Unix

Job description

Teachers Mutual Bank Limited is seeking an Application Support Technical Specialist to help keep our critical banking applications stable, available and performing at their best. You will manage incidents, troubleshoot issues and collaborate with internal teams and external vendors to ensure dependable technology services.

You’ll contribute to release support, incident resolution and process improvements, ensuring the Bank’s technology environment remains stable and services are delivered