Technical Banking Support Officer

Teachers Mutual Bank; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Teachers Mutual Bank is seeking a Technical Banking Support Officer to join our Technology team, providing Level 2 support for core banking applications and maintaining system health. The role focuses on stability, incident triage, and collaboration with vendors and stakeholders to deliver reliable services for members.

You will work with Ultracs or other core banking platforms, contribute to disaster recovery planning, and uphold risk and compliance practices within a dynamic banking

Qualifications

• 2+ years of IT industry experience.
• Experience supporting banking systems, payment services, or banking applications.
• Experience supporting Ultracs or other core banking platforms.
• ITIL certification or awareness is highly regarded.
• Relevant tertiary qualifications in Information Technology or a related discipline are highly regarded.

Responsibilities

• Provide Level 2 support for core banking systems and applications.
• Support and triage incidents, requests, and service issues.
• Monitor system availability, performance, and operational health.
• Troubleshoot issues and coordinate resolutions with internal teams and vendors.
• Maintain technical documentation and support processes.
• Assist with disaster recovery and emergency support activities.
• Ensure appropriate risk management and compliance practices are maintained.

Job description

Keep our core banking systems running and help deliver exceptional service to our members.

At Teachers Mutual Bank Limited, we're passionate about helping our members achieve their financial goals while supporting the education community across Australia. We're seeking a Technical Banking Support Officer to join our Technology team and play a key role in supporting and maintaining our core banking platforms. Based on the supplied position description, this role provides operational support for banking applications, including second-level support for the Ultracs Core Banking platform. [Technical...Officer JD | Word]

About the Role As a Technical Banking Support Officer, you will provide technical support, maintenance, and operational expertise across our core banking applications. You'll work closely with business stakeholders, vendors, and technology teams to ensure the stability, performance, and availability of critical banking systems. [Technical...Officer JD | Word]

This is an excellent opportunity for an IT professional with banking systems experience who enjoys troubleshooting, problem-solving, and delivering high-quality operational support.

What You'll Be Doing

• Provide Level 2 support for core banking systems and applications. [Technical...Officer JD | Word]
• Support and triage incidents, requests, and service issues. [Technical...Officer JD | Word]
• Monitor system availability, performance, and operational health. [Technical...Officer JD | Word]
• Troubleshoot issues and coordinate resolutions with internal teams and vendors. [Technical...Officer JD | Word]
• Maintain technical documentation and support processes. [Technical...Officer JD | Word]
• Assist with disaster recovery and emergency support activities. [Technical...Officer JD | Word]
• Ensure appropriate risk management and compliance practices are maintained. [Technical...Officer JD | Word]

About You

You are a technically minded professional who thrives in a support-focused environment and enjoys working with business-critical systems. You have strong analytical and troubleshooting skills, excellent stakeholder communication, and a proactive approach to problem resolution.

We're Looking For

• 2+ years of IT industry experience. [Technical...Officer JD | Word]
• Experience supporting banking systems, payment services, or banking applications. [Technical...Officer JD | Word]
• Experience supporting Ultracs or other core banking platforms. [Technical...Officer JD | Word]
• Strong incident management and problem-solving capabilities.
• Ability to work collaboratively with business stakeholders and technology teams.
• ITIL certification or awareness is highly regarded. [Technical...Officer JD | Word]
• Relevant tertiary qualifications in Information Technology or a related discipline are highly regarded. [Technical...Officer JD | Word]

Why Join Teachers Mutual Bank?

• Work for one of Australia's largest member-owned banks.
• Be part of a collaborative and supportive technology team.
• Contribute to critical systems that support our members every day.
• Access professional development and career growth opportunities.
• Enjoy a purpose-led culture focused on helping members and communities thrive.