Senior Application Support Specialist

Citigroup Inc.; Sydney; On-site; AUD 95,000 - 130,000; Full time

Job summary

Citigroup Inc. in Sydney seeks an Applications Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations. You will work with cross-functional teams to resolve issues and improve service delivery.

The role involves coaching junior analysts, leading small projects, conducting start-of-day checks, release participation, risk assessment, and maintaining documentation.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-8 years experience in Applications Support.
• Experience installing, configuring or supporting business applications.
• Ability to learn new programming languages.

Responsibilities

• Provide technical and business support for Citi Applications.
• Maintain and support applications and operating environments.
• Start of day checks and regional handover.
• Participate in application releases from development to production.
• Coach junior analysts and act as SME to teammates.
• Identify risks, escalate issues and ensure SLA compliance.
• Develop technical support documentation.
• Collaborate with development and production support teams.

Skills

Application Support

Programming

Analytical Skills

Communication

Issue Tracking

Problem Management

Documentation

Coaching

Stakeholders

Education

Bachelor’s/University degree

Job description

Citigroup Inc. in Sydney seeks an Applications Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations. You will work with cross-functional teams to resolve issues and improve service delivery.

The role involves coaching junior analysts, leading small projects, conducting start-of-day checks, release participation, risk assessment, and maintaining documentation.