Application Support Engineer – Digital Banking (Hybrid)

Macquarie Group; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Wellbeing leave

Bonus leave days

Parental leave

Volunteer leave

Gender affirmation leave

Wellbeing program

Learning & development

Hybrid work

Job summary

Macquarie Group is seeking an experienced Application Support specialist for the Digital Banking team in Australia. You will manage incidents, investigate through to resolution, and use monitoring tools to improve service performance across digital banking services.

The role emphasizes strong communication, cross-team collaboration, and the ability to translate technical insights for non-technical stakeholders in a dynamic financial services environment.

Qualifications

• 4+ years' experience in application support with strong debugging and problem solving.
• Experience with monitoring and troubleshooting tools such as Sumo Logic, Splunk, Dynatrace or AppDynamics.
• Working knowledge of SQL and Atlassian tools including Jira and Confluence.
• Experience managing incidents and applying service management best practices.
• Strong communication skills to explain technical concepts to non-technical audiences.

Responsibilities

• Provide application support for digital banking services from incident to resolution.
• Use data, logs and monitoring tools to identify root causes and improve service performance.
• Collaborate with teams across the organisation to resolve issues and share knowledge.

Skills

Application support

Monitoring tools

SQL

Jira & Confluence

Incident management

Communication

Tools

Sumo Logic

Splunk

Dynatrace

AppDynamics

Job description

Macquarie Group is seeking an experienced Application Support specialist for the Digital Banking team in Australia. You will manage incidents, investigate through to resolution, and use monitoring tools to improve service performance across digital banking services.

The role emphasizes strong communication, cross-team collaboration, and the ability to translate technical insights for non-technical stakeholders in a dynamic financial services environment.