Application Support Analyst Melbourne, Victoria

Bupa; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Bupa in Melbourne is seeking an Application Support Analyst to deliver advanced application support, incident resolution, and operational excellence for the Apollo CRM, Cyclops, and related systems within the Customer and Business Operations domain. You will ensure smooth operation, stability, and optimal performance of business applications while collaborating with technical teams.

The role bridges technical and business stakeholders, supporting release management in enterprise environments and

Qualifications

• Typical require a tertiary qualification in an IT discipline.
• Strong Apollo CRM and Cyclops support background.
• Background in Microsoft Dynamics 365 CE and bespoke/custom application support (preferred).
• Solid understanding of incidents, problem, and change management processes (ITIL framework preferred).
• Proficiency in creating and maintaining knowledge documentation and SOPs.
• Experience in release management activities in enterprise environments.
• Ability to troubleshoot applications, data, and integration issues effectively.
• Strong communication and stakeholder management skills across technical and business teams.

Responsibilities

• Provide advanced application support, incident resolution for Apollo CRM, Cyclops, and related systems.
• Ensure smooth operation, stability, and optimal performance of business applications.
• Bridge between technical teams and business stakeholders to drive ongoing improvements.
• Support release management activities in enterprise environments.

Skills

Apollo CRM

Cyclops

ITIL knowledge

Stakeholder management

Strong communication

Education

Tertiary IT qualification

Tools

Apollo CRM

Cyclops

Microsoft Dynamics 365 CE

Job description

Application Support Analyst Melbourne, Victoria

The Application Support Analyst is responsible for providing advanced

application support, incident resolution, and operational excellence for the Apollo

CRM, Cyclops and associated systems within the Customer and Business

Operations (CBO) domain. The Application Support Analyst ensures the smooth

operation, stability, and optimal performance of business applications. The role

acts as a bridge between technical teams and business stakeholders and helps

Whatyou’llneedto make it possible

• Typically require a tertiary qualification in an IT discipline
• Strong Apollo CRM and Cyclops support background.
• Background in Microsoft Dynamics 365 CE and bespoke/custom application support (preferred).
• Solid understanding of incidents, problem, and change management processes (ITIL framework preferred)
• Proficiency in creating and maintaining knowledge documentation and SOPs
• Experience in release management activities in enterprise environments.
• Ability to troubleshoot applications, data, and integration issues effectively
• Strong communication and stakeholder management skills across technical and business teams.

Whyyou’lllove it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed toprovidingequal opportunities and fostering a workplace and environment that is free of discrimination,bullyingand harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or ifyou’dlike to discuss how this role can be flexible for you, please let us know so we can support your participation onan equitablebasis.