Application Support Analyst Melbourne, Victoria

Bupaoptical; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Bupaoptical is seeking an Application Support Analyst to provide advanced application support, incident resolution, and operational excellence for the Apollo CRM, Cyclops and related systems within the CBO domain.

You will bridge technical teams and business stakeholders, maximise application value and minimise downtime, while enjoying hybrid working arrangements and opportunities to develop your career in a supportive environment.

Qualifications

• Typically require a degree in IT or related discipline.
• Strong Apollo CRM and Cyclops support background.
• Experience with ITIL incident, problem and change management.

Responsibilities

• Provide advanced application support, incident resolution and operational excellence for Apollo CRM, Cyclops and related systems.
• Act as a bridge between technical teams and business stakeholders.
• Help maximise application value and minimise downtime.

Skills

Apollo CRM & Cyclops

ITIL processes

MS Dynamics 365 CE

Release management

Troubleshooting & data

Stakeholder management

Documentation & SOPs

IT degree

Education

Tertiary IT qualification

Job description

Opportunity Snapshot

The Application Support Analyst is responsible for providing advanced application support, incident resolution, and operational excellence for the Apollo CRM, Cyclops and associated systems within the Customer and Business Operations (CBO) domain. The Application Support Analyst ensures the smooth operation, stability, and optimal performance of business applications. The role acts as a bridge between technical teams and business stakeholders and helps maximise application value and minimise downtime.

Whatyou’llneedto make it possible

• Typically require a tertiary qualification in an IT discipline
• Strong Apollo CRM and Cyclops support background.
• Background in Microsoft Dynamics 365 CE and bespoke/custom application support (preferred).
• Solid understanding of incidents, problem, and change management processes (ITIL framework preferred)
• Proficiency in creating and maintaining knowledge documentation and SOPs
• Experience in release management activities in enterprise environments.
• Ability to troubleshoot applications, data, and integration issues effectively
• Strong communication and stakeholder management skills across technical and business teams.

Whyyou’lllove it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committedtoprovidingequal opportunities and fostering a workplace and environment that is free of discrimination,bullyingand harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or ifyou’dlike to discuss how this role can be flexible for you, please let us know so we can support your participation onan equitablebasis.