Senior Application and Integration Support Specialist

Bank Australia; City of Yarra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

14% super

Free counselling

Study assistance

Paid parental leave

Job summary

Bank Australia is seeking a Senior Application and Integration Support Specialist to lead day-to-day application activities and support team performance. This pivotal role requires expertise in Dynamics CRM, MuleSoft, QRM, and Open Banking, alongside a strong ability to manage service performance and collaborate with stakeholders.

Join a supportive work culture that values diversity and offers competitive benefits including flexible working options and study assistance.

Qualifications

• Extensive experience supporting end-to-end applications with platforms such as Dynamics CRM, MuleSoft, QRM or Open Banking.
• Solid understanding of application support and change management governance frameworks.
• Experience with third-party vendors and process optimisation through technology solutions.

Responsibilities

• Lead and support day-to-day application and integration support activities.
• Supervise and mentor team members.
• Manage application support models and integrations.
• Provide technical expertise across platforms.
• Collaborate with internal teams and vendors to resolve issues.

Skills

Service performance management

Effective communication

Problem-solving

Stakeholder engagement

Tools

Dynamics CRM

MuleSoft

QRM

Open Banking

Job description

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Senior Application and Integration Support Specialist is pivotal in supporting and enhancing the bank's internally maintained applications. An extensive knowledge of Dynamics CRM, MuleSoft, QRM, and Open Banking will be crucial in managing and resolving complex technical components, ensuring seamless integration and optimal performance. The role leads a small team, providing strategic oversight, guidance, and mentorship to ensure high standards of application support and integration.

Benefits

• Flexible working options, competitive salary and 14% super.
• Staff have access to a range of meaningful benefits to support physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• Support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• Support for career growth through learning and development, and an organisational culture that rewards and recognises innovation and values, not long hours.

What you will be doing

• Lead and support day‑to‑day application and integration support activities, including incident resolution, maintenance and system optimisation.
• Supervise and mentor team members, providing guidance, performance feedback and support aligned to capability development.
• Manage application support models, including break‑fix scenarios, integrations, infrastructure components and reporting solutions.
• Design, build and support system integrations and interfaces, contributing to both simple and complex integration solutions.
• Provide technical expertise and support across platforms such as Dynamics CRM, MuleSoft, QRM and Open Banking systems.
• Manage and resolve incidents and service requests, ensuring timely escalation, recovery and documentation.
• Collaborate with internal Level 3 teams, SMEs and external vendors to resolve issues and improve system performance.
• Support testing (UAT), change management and release activities, ensuring deployments align with governance and operational standards.

What you will bring

• Strong ability to manage service performance, ensuring service levels are met and issues are proactively identified and resolved.
• Clear and effective communication skills, able to engage and collaborate with both technical and non‑technical stakeholders.
• Demonstrated ability to manage multiple tasks, priorities and small projects, identifying and mitigating risks.
• High level of self‑awareness, recognising the limits of your expertise and seeking support where required.
• Extensive experience supporting end‑to‑end applications, with strong exposure to platforms such as Dynamics CRM, MuleSoft, QRM or Open Banking.
• Solid understanding of application support, integration and change management governance frameworks.
• Experience working with third‑party vendors and driving process optimisation through technology solutions.
• Strong stakeholder engagement and problem‑solving capability, with the ability to provide practical technical advice and operate effectively in dynamic environments (financial services experience highly regarded).
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.