Senior Application Support Analyst

Davidson; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Davidson is seeking a Senior Applications Support Analyst to join its Application Operations team in Melbourne. You will maintain and enhance a portfolio of enterprise applications, including ERP, CRM, payroll and HR platforms, across on‑premise and cloud environments.

You will lead SQL investigations, configuration, integrations, scripting and automation, and collaborate with vendors, IT teams and business stakeholders to ensure stability, security and high availability.

Qualifications

• Experience in enterprise applications support.
• Experience with SQL across Oracle and/or Microsoft SQL Server.
• Experience supporting application integrations and ITIL incident/problem/change management.

Responsibilities

• Provide high-level technical and functional support for enterprise applications.
• Troubleshoot complex production issues and ensure applications remain stable and available.
• Assist with upgrades, enhancements, integrations, scripting and automation.
• Collaborate with internal IT teams, business stakeholders and external vendors.

Skills

SQL

PowerShell

Python

ITIL

Stakeholder communication

Vendor management

SSO/MFA

Application support

Tools

Oracle

Microsoft SQL Server

SharePoint

PowerApps

TechnologyOne

Job description

About the Role

Join a well-established local government organisation focused on delivering reliable services and positive outcomes for its community. The organisation is continuing to invest in its digital and technology capability, supporting a broad portfolio of critical business applications across corporate and operational functions.

About the Company

Join a well-established local government organisation focused on delivering reliable services and positive outcomes for its community. The organisation is continuing to invest in its digital and technology capability, supporting a broad portfolio of critical business applications across corporate and operational functions.

About the Role

As a Senior Applications Support Analyst, you will play a key role in supporting, maintaining and enhancing a diverse portfolio of enterprise applications and business systems.
Working within the Application Operations function, you will provide high-level technical and functional support, troubleshoot complex production issues and ensure critical applications remain stable, secure and available. You'll work across both on-premise and cloud-based environments, supporting applications including ERP, CRM, payroll and HR platforms.
The role will involve SQL-based investigation, application configuration, integrations, scripting and automation, incident and problem management, upgrades and enhancements. You will also work closely with internal technology teams, business stakeholders and external vendors to resolve issues and continually improve application performance.

About You

You will be an experienced Application Support professional with strong technical troubleshooting skills and the ability to take ownership of complex issues through to resolution.You will ideally bring:

• Strong experience supporting, administering and enhancing enterprise business applications
• Proficiency in SQL, ideally across Oracle and/or Microsoft SQL Server
• Experience supporting and troubleshooting application integrations
• Scripting capability using PowerShell, Python or similar technologies
• Knowledge of ITIL practices including incident, problem and change management
• Experience working with vendors, consultants, infrastructure teams and business users
• Exposure to application access management, SSO/MFA and digital certificates
• Strong analytical and root-cause analysis capabilities
• Excellent stakeholder communication and problem-solving skills
• Experience with TechnologyOne, Oracle CRM, ERP platforms, SharePoint or PowerApps would be highly regarded.