Application Support Analyst

GMHBA Limited; Geelong; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Flexible working

Regional lifestyle

Zusammenfassung

GMHBA Limited is seeking an experienced Application Support Analyst for a 12-month fixed-term contract in Geelong. You will provide Level 2 application support for key business systems, with a focus on Microsoft Dynamics 365, ITSM processes, and continuous improvement.

You will collaborate with stakeholders, vendors and IT teams to resolve incidents and coordinate releases. Reporting to the Delivery Lead, the role emphasizes strong problem solving, documentation, and service quality in a

Qualifikationen

• Experience supporting business applications in an IT Service Management environment.
• Experience supporting Microsoft Dynamics 365 or related Microsoft business applications.
• ITIL Foundation certification or equivalent Service Management experience.

Aufgaben

• Provide Level 2 application support across critical business applications.
• Manage incidents, service requests and problems in line with ITSM practices.
• Support and administer Microsoft Dynamics 365 and related platforms.
• Investigate issues, perform root cause analysis and implement sustainable solutions.
• Coordinate application releases, testing and deployment activities.
• Engage with stakeholders to understand requirements and drive improvements.
• Maintain documentation and support procedures.
• Coordinate with vendors and delivery teams to ensure service quality.

Kenntnisse

Microsoft Dynamics 365

IT Service Management

Incident management

Stakeholder engagement

Troubleshooting

ServiceNow

Integration platforms

Knowledge of SDLC/testing

ITIL Foundation

Tools

HAMBS

Jobbeschreibung

At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.

We're looking for an experienced Application Support Analyst to join our Technology team on a 12-month fixed-term contract. This role is ideal for someone who enjoys solving complex problems, building strong stakeholder relationships and ensuring critical business applications are reliable, stable and continuously improved.

Reporting to the Delivery Lead, you'll play a key role in the support and administration of GMHBA's business applications, with a particular focus on Microsoft Dynamics 365 and associated platforms. You'll work closely with business stakeholders, vendors and technology teams to manage incidents, investigate problems, coordinate releases and drive continual service improvements.

Key Responsibilities

• Provide Level 2 application support across critical business applications.
• Manage incidents, service requests and problems in line with IT Service Management practices.
• Support and administer Microsoft Dynamics 365 and related business platforms.
• Investigate application issues, perform root cause analysis and implement sustainable solutions.
• Coordinate application releases, testing and deployment activities.
• Work with business stakeholders to understand requirements and identify opportunities for system improvement.
• Maintain application documentation, knowledge articles and support procedures.
• Engage with vendors and delivery teams to ensure service quality and operational stability.

What You'll Bring

• Demonstrated experience supporting business applications in an IT Service Management environment.
• Experience supporting Microsoft Dynamics 365 or related Microsoft business applications.
• Strong understanding of incident, problem and change management processes.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong stakeholder engagement and communication skills.
• Experience within the health, insurance or regulated industries.
• Experience with HAMBS, Microsoft Dynamics, ServiceNow or integration platforms.
• Knowledge of software development and testing lifecycles.
• ITIL Foundation certification or equivalent Service Management experience.

Why Join GMHBA?

At GMHBA, you'll join a collaborative and supportive team where your expertise will contribute to the stability, enhancement and ongoing success of technology solutions that support our members, employees and business operations.

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.