Apple Mac Technician

My Byte; City of Melbourne; On-site; AUD 75,000 - 90,000; Full time

Job summary

My Byte in Melbourne, a hands-on Mac repair specialist, is seeking an experienced Mac Technician for its Fitzroy service team. The role focuses on diagnosing, servicing and repairing Apple Mac hardware, including warranty work, in a hands-on environment.

You will join a small technical team, taking ownership of repair workloads and providing escalation support while maintaining service standards and documentation.

Qualifications

• Hands-on Mac hardware repair experience is mandatory.
• At least 2+ years of professional Mac repair experience.
• Ability to diagnose and resolve Mac hardware faults independently.
• Excellent customer service and communication skills required.
• Experience with an Apple Authorised Service Provider or Apple Store is a plus.

Responsibilities

• Diagnose, service and repair Apple Mac hardware.
• Perform Apple warranty and out-of-warranty repairs.
• Manage your repair workload and document service details.
• Assist with complex diagnoses and escalations.
• Share knowledge with other technicians.
• Monitor outstanding jobs and turnaround times.
• Assist with customer escalations when required.
• Maintain Apple/AASP service standards and compliance.
• Identify opportunities to improve service processes and efficiency.

Skills

Mac hardware repair

Hardware diagnostics

Customer service

Independent work

Education

Apple technical certifications

Tools

GSX

Apple diagnostic tools

Job description

My Byte is an established Apple Authorised Reseller and Apple Authorised Service Provider in Melbourne, providing Apple-authorised repairs and technical services to consumer, education and business customers.

We are looking for an experienced Mac Technician to join our Fitzroy service team.

About My Byte

My Byte is an established Apple Authorised Reseller and Apple Authorised Service Provider in Melbourne, providing Apple-authorised repairs and technical services to consumer, education and business customers.

We are looking for an experienced Mac Technician to join our Fitzroy service team.

PLEASE NOTE – HANDS-ON REPAIR EXPERIENCE REQUIRED

This is a hands-on hardware repair (“break/fix”) role, NOT an IT Help Desk or IT Support position.

Applicants must have practical experience diagnosing hardware faults, disassembling laptops or desktop computers, replacing internal components and carrying out physical hardware repairs.

Previous professional Apple Mac hardware repair experience is required. If your experience is primarily IT Help Desk, Service Desk, software support, systems administration or remote IT support without hands-on Mac hardware repair experience, this position will not be suitable for you.

About the role

As a Mac Technician, you will predominantly diagnose, service and repair Apple Mac products, including both warranty and out-of-warranty repairs.

In addition to managing your own repair workload, you will assist with more complex repairs and technical escalations, support other technicians and help keep service jobs progressing efficiently.

This role would suit an experienced Mac technician who enjoys being hands-on and is interested in taking on greater responsibility within a small technical team.

Key responsibilities

• Diagnose, service and repair Apple Mac hardware.
• Perform Apple warranty and out-of-warranty repairs in accordance with Apple service procedures.
• Manage your repair workload and maintain accurate service documentation.
• Assist with complex diagnoses and technical escalations.
• Support and share technical knowledge with other technicians.
• Help monitor outstanding jobs and turnaround times.
• Assist with customer escalations when required.
• Maintain Apple/AASP service standards and compliance.
• Identify opportunities to improve service processes and efficiency.

About you

You will have professional Apple Mac hardware repair experience and be confident diagnosing and resolving Mac hardware faults independently.

Ideally, you will have 2+ years of professional Mac repair experience, together with:

• Strong Mac hardware diagnostic and troubleshooting skills.
• Good customer service and communication skills.
• The ability to work independently and manage priorities.
• A professional and organised approach.
• A willingness to share your knowledge and support other technicians.
• A strong sense of ownership and accountability.

Previous experience with an Apple Authorised Service Provider or Apple Store, Apple technical certifications, GSX, iOS repairs or mentoring other technicians will be highly regarded.

What we offer

• $75,000–$90,000 + super, depending on experience.
• Full-time employment.
• Predominantly Mac-focused technical work.
• Apple-authorised warranty and out-of-warranty repairs.
• Work within an established Apple Authorised Service Provider.
• The opportunity to develop your skills and take on greater responsibility while remaining hands-on.