Apple Retail Sales & Service Support

Beyond The Box; Melbourne; In loco; AUD 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

Beyond The Box in Essendon, Melbourne VIC, is seeking a friendly Apple Retail Sales & Service Support to help customers with devices and services.

This full-time, customer-facing role places you at the heart of our store: welcoming shoppers, booking repairs, helping choose Mac, iPad or iPhone, and explaining iCloud in plain language.

Join a family-owned team that values warmth, real relationships, and collaboration, with a supportive environment and a genuine passion for Apple products.

Competenze

• Experience in retail or customer service is a plus, but attitude and enthusiasm will always win.
• Passion for Apple and the Apple ecosystem.
• Ability to explain technical concepts in simple, friendly language.
• Warm, clear, and authentic communication skills.
• Strong organisational skills to juggle a busy floor.
• Australian citizen or right to work in Australia; close to Essendon.

Mansioni

• Welcoming customers and genuinely understanding what they need.
• Booking and supporting service and repair jobs.
• Helping customers find the right Apple product for their life — Mac, iPad, iPhone and beyond.
• Translating tech into plain English with patience and warmth.
• Building real relationships that bring customers back again.
• Working collaboratively with the team to make every visit a great one.

Conoscenze

Customer service

Communication

Problem solving

Teamwork

Apple products

Descrizione del lavoro

Apple Retail Sales & Service Support

Beyond The Box | Essendon, Melbourne VIC

About Us

Beyond the Box is a family-owned and operated Apple Authorised Service Provider and Reseller based in Essendon. We've been part of the local community for over 25 years, and we're proud of the warm, welcoming environment we've built — for our customers and our team.

About the Role

Do you light up when someone finally understands how to use their new iPhone? Do you get a quiet thrill out of solving a tricky tech problem and seeing a customer walk out relieved and smiling?

If that sounds like you, we'd love to meet you.

This is a full-time customer-facing role at the heart of our store — a varied, energetic position where no two days look the same. One moment you might be booking in a repair, the next helping someone choose their first MacBook, and somewhere in between explaining iCloud in a way that actually makes sense.

What You'll Be Doing

• Welcoming customers and genuinely understanding what they need
• Booking and supporting service and repair jobs
• Helping customers find the right Apple product for their life — Mac, iPad, iPhone and beyond
• Translating tech into plain English with patience and warmth
• Building real relationships that bring customers back again and again
• Working collaboratively with the team to make every visit a great one

What We're Looking For

You don't need to be an engineer — but you do need to love Apple products and love people in equal measure.

• A genuine passion for Apple and the Apple ecosystem
• The ability to make people feel comfortable and understood
• Strong communication skills — warm, clear, and authentic
• Good organisational skills and the ability to juggle a busy floor
• Confidence to work independently while being a great team contributor
• The ability to explain technical concepts in simple, friendly language
• Australian citizen or right to work in Australia
• Based within a reasonable commute of Essendon
• Experience in retail or customer service is a plus, but attitude and enthusiasm will always win out.

Why You'll Love It Here

• Your weekends are yours — no Saturday, Sunday, or public holiday shifts
• A friendly, family-feel team environment
• Work with products you're genuinely proud to talk about
• Real variety every single day — never just standing behind a counter
• Be part of a local business that genuinely cares about its people and its community