Apparel Dept Lead - Elevate Service & Merchandising

JD Sports; Gosford; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Mental Health champions

Parental leave (12 weeks)

Job summary

JD Sports Australia is seeking a Department Supervisor to lead your department, delivering exceptional customer service while maintaining merchandising and visual standards across the store. You will coach and develop your team and collaborate with store management to drive results.

This role covers Sunday to Thursday shifts, emphasizing service over task, product knowledge, and driving a memorable shopping experience for JD customers.

Qualifications

• 2-3 years of experience within retail or like industry
• You are passionate about delivering an amazing service experience for our customers
• You have a positive attitude, with capacity to create a motivating environment for your team
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customersand team members

Responsibilities

• Model exceptional customer service, every customer, every time
• Support and guide team to deliver exceptional service and a "service over task" environment
• Actively gain, maintain and share product & brand knowledge for your department
• Support management team to improve financial performance within your department
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

Skills

Retail experience

Customer service

Time management

Interpersonal skills

Communication

Job description

JD Sports Australia is seeking a Department Supervisor to lead your department, delivering exceptional customer service while maintaining merchandising and visual standards across the store. You will coach and develop your team and collaborate with store management to drive results.

This role covers Sunday to Thursday shifts, emphasizing service over task, product knowledge, and driving a memorable shopping experience for JD customers.