APJ Customer Success Leader, Regional Growth & Strategy

Klaviyo; Sydney; On-site; AUD 288,000 - 432,000; Full time

Benefits offered by this job

Annual bonus plan

Equity and benefits

Job summary

Klaviyo is seeking a senior Customer Success leader to own retention, adoption, expansion, and customer experience across APAC. You will lead managers and CS managers, shaping global CS strategy as a core member of the CS Senior Leadership Team.

You will work with senior leaders, including C‑suite, to analyze performance, trends, and risk. You’ll build an inclusive culture, set clear vision and goals, and drive a cost-efficient org focused on excellence in customer support.

Qualifications

• 12+ years of experience in customer success or SaaS leadership roles.
• Experience in marketing or advising customers on marketing strategy; SaaS MarTech is a plus.
• High school diploma required; Bachelor’s degree preferred.

Responsibilities

• Lead the APAC Customer Success region and function as a senior leader.
• Build and develop multiple CS teams across locations, hiring and coaching managers.
• Drive customer outcomes: renewals, expansion, adoption, and advocacy with measurable KPIs.
• Partner with Sales, Services, Support, Onboarding, Finance, Product, and Marketing to align on CX and outcomes.
• Use data and AI to inform strategic account plans and team performance.

Skills

Leadership

People management

Customer Success

Marketing strategy

SaaS

Education

High school diploma

Bachelor’s degree

Job description

Klaviyo is seeking a senior Customer Success leader to own retention, adoption, expansion, and customer experience across APAC. You will lead managers and CS managers, shaping global CS strategy as a core member of the CS Senior Leadership Team.

You will work with senior leaders, including C‑suite, to analyze performance, trends, and risk. You’ll build an inclusive culture, set clear vision and goals, and drive a cost-efficient org focused on excellence in customer support.