API/Integration Support Analyst

Talent Corp; Parramatta; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Talent Corp is seeking two API/Integration Support Analysts to join a Federal Government agency. The role is a 12-month contract with hybrid working and a minimum of three days onsite per week in Parramatta, NSW.

Candidates must be Australian citizens with Baseline clearance and a willingness to participate in an on‑call roster. You will troubleshoot production integration incidents, maintain MuleSoft and IBM API Connect configurations, monitor API health, and support partner onboarding.

Qualifications

• 2–3 years' experience with APIs and/or integration technologies.
• Experience troubleshooting issues in high‑pressure environments.
• Strong understanding of API/integration technologies and ability to learn new platforms quickly.
• Quality‑focused approach to improving processes and service delivery.
• Strong communication skills to explain technical issues to non‑technical stakeholders.

Responsibilities

• Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
• Maintain and configure MuleSoft and IBM API Connect APIs and applications.
• Test APIs and environments, and monitor API health, performance and usage.
• Support digital partner registration and onboarding with internal and external stakeholders.
• Improve support processes and maintain operational and configuration documentation.
• Participate in an on‑call roster to maintain availability of critical integration services.

Skills

API & integration concepts

Troubleshooting

Stakeholder communication

On‑call support

Tools

MuleSoft

IBM API Connect

Job description

12-month contract + potential 12-month extension

Hybrid working | Minimum 3 days onsite per week

Australian citizenship and current Baseline clearance mandatory

We're seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.

You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.

What you'll do

• Troubleshoot production integration incidents and coordinate resolution with technical and development teams.

• Maintain and configure MuleSoft and IBM API Connect APIs and applications.

• Test APIs and environments, and monitor API health, performance and usage.

• Support digital partner registration and onboarding, working with internal and external stakeholders.

• Improve support processes and maintain operational and configuration documentation.

• Participate in an on-call roster to maintain the availability and reliability of critical integration services.

What you'll bring

• At least 2-3 years' experience working with APIs and/or integration technologies.

• Experience troubleshooting issues and managing competing priorities in high-pressure environments.

• A strong understanding of API and integration technologies, with the ability to learn new platforms quickly.

• A quality-focused approach to improving processes and service delivery.

• Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.

Highly regarded

• Administration and configuration experience with MuleSoft or IBM API Connect.

• Exposure to CRM systems.

• An interest in accessibility and accessible design and development.

Mandatory requirements

• Australian citizenship.

• Current Baseline security clearance.

• Availability to work a minimum of three days onsite per week.

• Willingness to participate in an on-call support roster.