API/Integration Support Analyst

Talent International; Parramatta; Híbrido; AUD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Talent in New South Wales is seeking two experienced API/Integration Support Analysts to join a Federal Government agency on a 12-month contract with potential extension. The role is hybrid with a minimum of three days onsite per week, requiring Australian citizenship and Baseline clearance.

You will troubleshoot production integration incidents, maintain MuleSoft and IBM API Connect APIs, test environments, and support digital partners while contributing to on-call coverage and quality process

Formación

• 2–3 years' API or integration experience.
• Ability to troubleshoot incidents under pressure.
• Strong API/integration knowledge and quick learner.
• Quality-focused with clear communication to non-technical stakeholders.
• Experience with MuleSoft or IBM API Connect is desirable.

Responsabilidades

• Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
• Maintain and configure MuleSoft and IBM API Connect APIs and applications.
• Test APIs and environments, and monitor API health, performance and usage.
• Support digital partner registration and onboarding, working with internal and external stakeholders.
• Improve support processes and maintain operational and configuration documentation.
• Participate in an on-call roster to maintain availability and reliability of critical integration services.

Descripción del empleo

12-month contract + potential 12-month extension

Hybrid working | Minimum 3 days onsite per week

Australian citizenship and current Baseline clearance mandatory

We’re seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.

You’ll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.

What you’ll do

• Troubleshoot production integration incidents and coordinate resolution with technical and development teams.

• Maintain and configure MuleSoft and IBM API Connect APIs and applications.

• Test APIs and environments, and monitor API health, performance and usage.

• Support digital partner registration and onboarding, working with internal and external stakeholders.

• Improve support processes and maintain operational and configuration documentation.

• Participate in an on-call roster to maintain the availability and reliability of critical integration services.

What you’ll bring

• At least 2-3 years’ experience working with APIs and/or integration technologies.

• Experience troubleshooting issues and managing competing priorities in high-pressured environments.

• A strong understanding of API and integration technologies, with the ability to learn new platforms quickly.

• A quality-focused approach to improving processes and service delivery.

• Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.

Highly regarded

• Administration and configuration experience with MuleSoft or IBM API Connect.

• Exposure to CRM systems.

• An interest in accessibility and accessible design and development.

Mandatory requirements

• Australian citizenship.

• Current Baseline security clearance.

• Availability to work a minimum of three days onsite per week.

• Willingness to participate in an on-call support roster.