API/Integration Support Analyst

Talent; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Talent is seeking two experienced API/Integration Support Analysts to join a Federal Government agency in Sydney on a 12‑month contract with potential extension. Hybrid working requires a minimum of three days onsite per week, and Australian citizenship with Baseline clearance.

You’ll troubleshoot production integration incidents, maintain MuleSoft and IBM API Connect APIs, test environments, monitor health and usage, and support partner onboarding with internal and external stakeholders.

Qualifications

• 2–3 years of experience working with APIs and integration technologies.
• Ability to troubleshoot production incidents and manage competing priorities in high-pressure environments.
• Strong communication skills for explaining technical issues to non-technical stakeholders.

Responsibilities

• Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
• Maintain and configure MuleSoft and IBM API Connect APIs and applications.
• Test APIs and environments, and monitor API health, performance and usage.
• Support digital partner registration and onboarding, working with internal and external stakeholders.
• Improve support processes and maintain operational and configuration documentation.
• Participate in an on-call roster to maintain availability and reliability of critical integration services.

Skills

API/Integration experience

Troubleshooting

Stakeholder communication

Tools

MuleSoft

IBM API Connect

CRM systems

Job description

• 12-month contract + potential 12-month extension
• Hybrid working | Minimum 3 days onsite per week
• Australian citizenship and current Baseline clearance mandatory

• 12-month contract + potential 12-month extension
• Hybrid working | Minimum 3 days onsite per week
• Australian citizenship and current Baseline clearance mandatory

We’re seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.

You’ll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.

What you’ll do

• Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
• Maintain and configure MuleSoft and IBM API Connect APIs and applications.
• Test APIs and environments, and monitor API health, performance and usage.
• Support digital partner registration and onboarding, working with internal and external stakeholders.
• Improve support processes and maintain operational and configuration documentation.
• Participate in an on-call roster to maintain the availability and reliability of critical integration services.

What you’ll bring

• At least 2-3 years’ experience working with APIs and/or integration technologies.
• Experience troubleshooting issues and managing competing priorities in high-pressure environments.
• A strong understanding of API and integration technologies, with the ability to learn new platforms quickly.
• A quality-focused approach to improving processes and service delivery.
• Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.

Highly regarded

• Administration and configuration experience with MuleSoft or IBM API Connect.
• Exposure to CRM systems.
• An interest in accessibility and accessible design and development.

Mandatory requirements

• Australian citizenship.
• Current Baseline security clearance.
• Availability to work a minimum of three days onsite per week.
• Willingness to participate in an on-call support roster.