APAC Warehouse Automation Success Manager

Locus Robotics; Tamworth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Locus Robotics is a global leader in warehouse automation. We are seeking a Customer Success Manager to lead APAC deployments from Sydney or Melbourne, coordinating with customers and technical teams to ensure successful, scalable robotic solutions.

You will drive project management, maintain strong client relationships, and deliver data-driven status updates while traveling across the APAC region as needed. This role focuses on long-term customer satisfaction and impact.

Qualifications

• Bachelor's degree in a related technical or business field.
• 3+ years of hands-on project management experience.
• 3+ years experience with WMS (Warehouse Management Systems).
• 3+ years experience in 3PL, logistics and supply chain.
• Strong English communication skills.
• Based in Sydney or Melbourne, Australia and able to travel across APAC.
• Authorized to work in Australia without sponsorship now or in the future.

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality.
• Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion.
• Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).
• Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

Skills

Project Management

Logistics / 3PL

Client relationship management

Cross-functional collaboration

English communication

Education

Bachelor's degree in Industrial Engineering / Computer Science / Information Systems / Business Administration / Project Management

Tools

WMS

Salesforce

PowerPoint

Job description

Locus Robotics is a global leader in warehouse automation. We are seeking a Customer Success Manager to lead APAC deployments from Sydney or Melbourne, coordinating with customers and technical teams to ensure successful, scalable robotic solutions.

You will drive project management, maintain strong client relationships, and deliver data-driven status updates while traveling across the APAC region as needed. This role focuses on long-term customer satisfaction and impact.