APAC Warehouse Automation Customer Success Manager

Locus Robotics; Sydney, Melbourne; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equal opportunity employer

Resumo da oferta

Locus Robotics in Australia is seeking a Customer Success Manager to lead APAC deployments of warehouse automation. Based in Sydney or Melbourne, you will oversee on-site operations, coordinate with technical teams, and drive successful, scalable robot solutions across the region.

The role requires 3+ years in project management, WMS, and 3PL/logistics, plus strong English communication and stakeholder management.

Qualificações

• Bachelor's degree in a related technical field.
• 3+ years of hands-on Project Management experience.
• 3+ years with WMS (Warehouse Management Systems).
• 3+ years in 3PL, logistics and supply chain.
• Excellent English communication and stakeholder skills.
• Willingness to travel within Australia and APAC region.

Responsabilidades

• Oversee daily operations at customer sites, ensuring warehouse robot functionality.
• Support project management, technical delivery, and customer relationship-building for scalable robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Manage full lifecycle of deployments, from planning and installation to post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for improvement.
• Provide on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and tickets.

Conhecimentos

Project management

WMS

3PL logistics

Stakeholder management

English communication

Cross-functional teams

Formação académica

Bachelor's degree in related field

Descrição da oferta de emprego

Locus Robotics in Australia is seeking a Customer Success Manager to lead APAC deployments of warehouse automation. Based in Sydney or Melbourne, you will oversee on-site operations, coordinate with technical teams, and drive successful, scalable robot solutions across the region.

The role requires 3+ years in project management, WMS, and 3PL/logistics, plus strong English communication and stakeholder management.