APAC Warehouse Automation Customer Success Manager

Locus Robotics; Rockhampton Regional; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Locus Robotics is seeking a Customer Success Manager to drive value for APAC customers from Sydney or Melbourne. You will lead deployments of autonomous warehouse automation, coordinating with technical teams to ensure scalable, high-performing solutions across sites in Australia and the APAC region.

You will manage client relationships, oversee project delivery, and serve as the primary escalation point for on-site and remote support.

Qualifikationen

• Bachelor’s degree in a related technical field.
• At least 3 years of project management experience.
• At least 3 years of experience with WMS (Warehouse Management Systems).
• At least 3 years of experience in 3PL, logistics and supply chain.
• Excellent written and verbal English communication skills.
• Experience leading cross-functional project teams with clients and vendors.
• Willingness to travel within APAC.

Aufgaben

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality.
• Support project management, technical delivery, and customer relationship-building to ensure successful deployments.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Manage full lifecycle of warehouse automation deployments from planning to post-launch support.
• Conduct post-project evaluations to capture lessons learned and identify improvements for expansion.
• Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation and tickets.

Kenntnisse

Project management

Relationship-building

Technical aptitude

English communication

Ausbildung

Bachelor’s degree in a related technical field

Tools

Microsoft Office

PowerPoint

Jobbeschreibung

Locus Robotics is seeking a Customer Success Manager to drive value for APAC customers from Sydney or Melbourne. You will lead deployments of autonomous warehouse automation, coordinating with technical teams to ensure scalable, high-performing solutions across sites in Australia and the APAC region.

You will manage client relationships, oversee project delivery, and serve as the primary escalation point for on-site and remote support.