APAC Warehouse Automation Success Manager

Locus Robotics; Bunbury; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Locus Robotics is seeking a Customer Success Manager to drive success for APAC customers, leading deployments of warehouse automation solutions. You will collaborate with technical teams to deliver lasting impact, manage relationships, and coordinate complex projects across the APAC region.

The role is based in Sydney or Melbourne, Australia, with about 10% travel outside Australia and ongoing travel within APAC. A valid passport and Australian work authorization are required.

Qualifications

• Bachelor's degree in a technical or related field.
• 3+ years of hands-on project management experience.
• 3+ years of WMS experience.
• 3+ years of experience in 3PL, logistics and supply chain.
• Proficiency with MS Office (PowerPoint in particular).
• Experience leading outward-facing project teams with cross-functional stakeholders.
• Understanding of network tech (routers, WiFi, switches, firewalls).
• Eligible to work in Australia (passport/visa).
• Excellent written and verbal English communication; able to engage stakeholders at all levels.
• Willingness to travel within APAC region, with primary focus on Australia.

Responsibilities

• Oversee daily operations at customer sites and ensure robot functionality.
• Support project management, technical delivery, and customer relationship-building for scalable solutions.
• Create and execute clear communication plans; deliver data-driven status updates to stakeholders.
• Manage full lifecycle of deployments from planning to post-launch support.
• Conduct post-project evaluations to identify lessons and drive improvements.
• Support on-site preventive maintenance, diagnostics, testing, repairs and system upgrades; handle service docs and tickets.

Skills

Project management

WMS experience

3PL logistics

English fluency

Client coordination

Cross-functional teams

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Locus Robotics is seeking a Customer Success Manager to drive success for APAC customers, leading deployments of warehouse automation solutions. You will collaborate with technical teams to deliver lasting impact, manage relationships, and coordinate complex projects across the APAC region.

The role is based in Sydney or Melbourne, Australia, with about 10% travel outside Australia and ongoing travel within APAC. A valid passport and Australian work authorization are required.