Customer Success Manager, Warehouse Automation Apac

Locus Robotics; Tamworth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Locus Robotics is a global leader in warehouse automation. We are seeking a Customer Success Manager to lead APAC deployments from Sydney or Melbourne, coordinating with customers and technical teams to ensure successful, scalable robotic solutions.

You will drive project management, maintain strong client relationships, and deliver data-driven status updates while traveling across the APAC region as needed. This role focuses on long-term customer satisfaction and impact.

Qualifications

• Bachelor's degree in a related technical or business field.
• 3+ years of hands-on project management experience.
• 3+ years experience with WMS (Warehouse Management Systems).
• 3+ years experience in 3PL, logistics and supply chain.
• Strong English communication skills.
• Based in Sydney or Melbourne, Australia and able to travel across APAC.
• Authorized to work in Australia without sponsorship now or in the future.

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality.
• Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion.
• Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).
• Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

Skills

Project Management

Logistics / 3PL

Client relationship management

Cross-functional collaboration

English communication

Education

Bachelor's degree in Industrial Engineering / Computer Science / Information Systems / Business Administration / Project Management

Tools

WMS

Salesforce

PowerPoint

Job description

Job Description

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out - Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs.

Are you ready to help global brands unlock the full value of robotics automation in their warehouses? As a Customer Success Manager, you’ll drive success for customers in the APAC region, leading the rollout of cutting-edge warehouse automation solutions. You’ll turn complex deployments into seamless operations, working closely with technical teams to deliver lasting impact. Your skills in project management, relationship-building, and technical aptitude will be key to long-term customer satisfaction. This is an opportunity to join an elite team at the forefront of innovation, delivering transformative logistics solutions to industry leaders.

This role is based in Sydney/Melbourne Australia, and we are only accepting local candidates who are authorized to work in Australia.

• This role requires travel within Australia and APAC countries.. Travel outside of Australia would likely be 10% per year.
• A valid passport and a valid driver's license are required.

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality.
• Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion.
• Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).
• Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

Qualifications

• Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field.
• 3+ years of hands-on experience with Project Management.
• 3+ years of experience with WMS (Warehouse Management Systems).
• 3 + years of experience in 3PL, logistics and supply chain.
• Proficiency with Microsoft Office Suite, including PowerPoint
• Strong experience managing outward-facing project teams involving dedicated cross functional staff, client resources, and outside vendors.
• Understanding of network technology, such as routers, WIFI, switches, and firewalls.
• A valid passport for APAC travel and a valid driver's license are required.
• Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
• Ability to travel to customer sites across the APAC region, with a primary focus on Australia and occasional travel to New Zealand, Singapore, and Japan.
• Must be based in Sydney or Melbourne, Australia, and legally authorized to work in Australia without sponsorship now or in the future.

Additional Details

Locus Robotics is an equal opportunity employer