Apac Technical Support Leader
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Job summary
Megaport is seeking a Technical Support Officer/Engineer to deliver technical support to customers and internal teams from our Queensland-based facility. You will manage tickets, troubleshoot network and portal issues, and collaborate across departments to ensure timely resolution of customer requests.
Applicants should have engineering-related qualifications, strong MS Office skills, and the ability to obtain Australian security clearance. A dynamic, global team environment awaits.
Qualifications
- Minimum trade or tertiary level qualification in Engineering.
- Ability to interpret engineering drawings.
- Excellent stakeholder management with ability to communicate with technical and non-technical backgrounds.
- Problem solving with strong attention to detail.
- Proficiency in MS Office (SharePoint, Outlook, Excel, PowerPoint).
- Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).
Responsibilities
- Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
- Meet or exceed support targets (KPIs and SLAs).
- Adhere to operating procedures and policies.
- Accurately document all support activities.
- Troubleshoot network, portal, and account-related issues.
- Collaborate with vendors and internal teams to resolve cases.
- Support inbound sales and general inquiries.
- Think creatively to deliver the best outcome for each customer.
Skills
Education
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Located at our Military Vehicle Centre of Excellence (MILVEHCOE), our In-Service Support team liaise and support our Customer (Commonwealth of Australia) in providing technical support to our delivered platforms. This position will be reporting into the Manager – Technical Services and will interface with a number of internal and external stakeholders related to Boxer in-service support.
As a Technical Support Officer, you will interface with a number of internal departments and our Customer to deliver technical support services in line with the Contract Scope of Work, project schedule and budget. The position will support and manage the technical investigation process, ensuring that Customer requests are responded to and actioned in a timely manner.
Located at our Military Vehicle Centre of Excellence (MILVEHCOE), our In-Service Support team liaise and support our Customer (Commonwealth of Australia) in providing technical support to our delivered platforms. This position will be reporting into the Manager – Technical Services and will interface with a number of internal and external stakeholders related to Boxer in-service support.
As a Technical Support Officer, you will interface with a number of internal departments and our Customer to deliver technical support services in line with the Contract Scope of Work, project schedule and budget. The position will support and manage the technical investigation process, ensuring that Customer requests are responded to and actioned in a timely manner.
Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.
The experience and skillset best suited to this role includes:
- Minimum trade or tertiary level qualification in Engineering;
- Ability to interpret engineering drawings;
- Excellent stakeholder management skillset with ability to communicate effectively with stakeholders from technical and non-technical backgrounds;
- Problem solving acumen with strong attention to detail;
- Proficiency in MS Office (Sharepoint, Outlook, Excel, Powerpoint); and
- Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).
- Long weekends every second week with a 9 day fortnight;
- Individualised Flexible Working Arrangements;
- Access to exclusive employee discounts with over 500 retailers to support cost of living;
- Market leading parental leave and loyalty leave accrual for every year of service;
- We are proud to be an Endorsed Employer for All Women with WORK180.
RDA Talent Acquisition Team
#LI-DNI
Applications will close on 13/11/2026
This role requires a Defence clearance, only Australian Citizens are eligible.
This role is subject to ITAR (International Traffic Arms Regulations), your nationality may affect eligibility.
Further information regarding clearances found at
Diverse perspectives drive value – for clients, people, and communities. Even if you do not meet every requirement, we encourage you to apply.
If you would like to express your interest in this role, please speak to your Line/Direct manager before applying.
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.
You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.
You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.
- Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
- Meet or exceed support targets (KPIs and SLAs).
- Adhere to operating procedures and policies
- Accurately document all support activities using internal systems.
- Troubleshoot network, portal, and account-related issues using provided tools.
- Focus on resolving issues at first contact and keep customers informed.
- Spot opportunities to help customers improve their services.
- Collaborate with vendors, suppliers, and internal teams to resolve cases.
- Clearly communicate and elevate unresolved technical issues.
- Support inbound sales and general inquiries.
- Think creatively to deliver the best outcome for each customer.
- Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
- Studied or completed a degree in IT, Networking, or a related field.
- Fluent in English, both written and verbal.
- Strong customer service skills.
- Able to work independently and collaborate with global teams.
- Detail-oriented, organised, and focused on delivering high-quality results.
- Eager to learn and grow in a fast-paced tech environment.
- Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.
- Working time between 7:00 and 19:00 at the office according to the predefined shift plan.
- You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.
- Annual 5% performance-based incentive bonus in addition to base salary.
- Flexible working environment – 3 days per week in our local office.
- Statutory offering and competitive package included.
- Birthday Leave – take a paid day off to celebrate
- Generous training allowance + 5 days paid study leave annually
- A motivated team combining industry experts and emerging talent
- Recognition programs – including Legend and Kudos Awards
- Health & wellness programs and mental well-being support
- Clear opportunities for career progression
#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at (emailprotected)
All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team (emailprotected) directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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