Operations Technical Lead

Megaport (Australia) Pty Limited; Brisbane; Híbrido; AUD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Parental leave

Wellbeing budget

Paid study leave

WeWork access

Legend & Kudos awards

Descripción de la vacante

Megaport is seeking an Operations Tech Lead for Latitude.sh to manage a team of Senior Operations Analysts and ensure the reliable, high‑performance operation of our global data center infrastructure. This role blends hands‑on technical depth with a people‑first leadership approach to deliver results.

You’ll report to the Operations Manager, lead incident response and root‑cause analysis, drive process improvements, and maintain up‑to‑date runbooks.

Formación

• Experience leading technical teams in data center operations.
• Deep hardware expertise with servers and fleet management.
• Strong data center standards and RAID/storage knowledge.
• Advanced Linux administration with scripting.
• Windows Server knowledge.
• Incident command and escalation experience.
• Familiarity with monitoring and ticketing workflows.
• Preferred: prior team lead role in data center ops.

Responsabilidades

• Lead and supervise the Senior Operations Analysts team.
• Serve as primary escalation point for complex operational issues.
• Conduct shift handover briefings and communicate ongoing incidents.
• Monitor team performance and provide coaching.
• Drive process improvements and maintain SOPs.
• Oversee hardware, servers, storage, networking tasks.
• Lead root cause analysis for incidents.
• Coordinate with remote data center techs.
• Install and troubleshoot Linux/Windows for analysts.

Conocimientos

Team leadership

Linux admin

Windows Server

RAID/storage

Incident command

Automation scripting

Monitoring systems

Remote hands

Educación

Bachelor's degree in Computer Science or Information Systems

Herramientas

DCIM tools

Python/Bash

IPMI/BMC

Descripción del empleo

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud‑adjacent workloads.

Our environment includes carrier‑grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands‑on, deeply technical, and driven by ownership, reliability, and continuous improvement.

We are looking for an Operations Tech Lead at Latitude.sh who is responsible for leading a team of Senior Operations Analysts, ensuring the reliable and efficient functioning of our global data center infrastructure. This role combines deep hands‑on technical expertise with a people‑first leadership approach.

As the primary escalation point for the analysts team, the Tech Lead ensures operational continuity, drives process improvements, and maintains high standards of execution across all DCOps workflows. This position reports directly to the Operations Manager.

What You’ll Be Doing

Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

Monitor team performance, provide real‑time coaching, and identify development opportunities for analysts;

Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

Ensure rack and stack activities, hardware installation, and in‑cabinet maintenance are executed to the highest standards;

Validate and improve out‑of‑band management configurations (IPMI/BMC) across the infrastructure fleet;

Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Documentation & Process Improvement

Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

Identify process gaps and propose improvements to the Operations Manager;

Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

What We’re Looking For

Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment;

Deep expertise with server hardware, including diagnostics, replacements, upgrades, and fleet management;

Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;

Advanced knowledge of Linux system administration (CentOS, Ubuntu, or similar), including scripting, automation, and performance tuning;

Solid knowledge of Windows Server environments;

Strong familiarity with RAID technologies, disk provisioning, and storage troubleshooting;

Strong incident command skills with demonstrated ability to lead resolution during critical events;

Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;

Bachelor's degree in Computer Science, Information Systems, or equivalent working experience;

Prior experience in a team lead or senior role within a data center operations environment is strongly preferred.

Nice to Have

• Experience with automation and scripting tools (Python, Bash, Ansible) applied to infrastructure operations;
• Familiarity with DCIM or asset management platforms;
• Experience coordinating with multiple data centers or PoPs simultaneously;
• Background in ISP or cloud infrastructure environments.

What We Offer

• Flexible hybrid working environment – Brisbane based with balanced schedules.
• Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus paid study leave
• Creative, modern workspaces – designed to inspire when you’re not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos award

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team @megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under @megaportau.com.

All applications will be treated in confidence.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.