Remote Cloud Account Manager - Pod Model

Megaport; Brisbane; Remote; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Remote-first culture

Generous leave plans

Wellbeing support

Learning and training allowance

WeWork access

Job summary

Megaport is expanding its Lat itude scale with a specialized Pod Model, placing an Account Manager at the center of the customer journey. You’ll bridge deals and delivery, coordinating with Sales Executives and Architects to deploy servers, resolve billing hurdles, and drive growth for international clients on our platform.

You’ll collaborate closely with Sales, Solution Architects, and Ops to ensure flawless execution, track deployments, and keep CRM/tickets up to date while supporting revenue

Qualifications

• Excellent English communication; able to provide clear updates.
• Strong organizational skills and attention to detail.
• Curiosity about how cloud infrastructure works.
• Ability to thrive in fast-paced, global environments.
• Experience in Customer Success, Account Management, or Sales Support is a plus.
• Experience with cloud, hosting, or SaaS environments preferred.
• Proficient with CRM and ticketing systems.
• Basic understanding of servers, cloud environments, or networking.

Responsibilities

• Unblock Sales: let Sales focus on closing by handling paperwork and chores.
• Faster Delivery: push internal processes to activate servers quickly.
• Zero Billing Drama: resolve invoice issues before they escalate.
• Spot Easy Upgrades: identify opportunities for larger plans.
• Order in the House: keep CRM/Billing data clean as we scale.
• Sales Enablement: support quotes, pricing, and account updates.
• Account Growth: identify expansion opportunities and upsell services.
• Operational Coordination: align cross-functional teams.
• Project Orchestration: manage server provisioning and migrations.
• Delivery Excellence: track deployments and inform customers of completion.
• Revenue Operations: configure billing plans and handle invoice queries.
• Lifecycle Management: manage credits and cancellations per policy.
• The Pod Engine: act as central figure in POD model with Sales/Architects/Ops.
• Continuous Improvement: contribute ideas to scale efficiently.
• Technical Mastery: deepen knowledge of cloud infrastructure.

Skills

Communication

Organizational skills

Technical curiosity

Adaptability

Relevant experience

Tech industry exposure

CRM tools

Technical foundations

Tools

Salesforce

HubSpot

Billing platforms

Job description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

As Latitude scales and integrates with Megaport, our current sales structure needs to evolve. We are moving away from a model where one person handles everything to a specialized Pod Model. This allows us to handle a higher volume of global customers without losing quality.

As we scale globally as part of Megaport, we’re changing how we work. We’re moving to a "Pod Model" where Sales, Tech, and Operations work as one, and we need an Account Manager to be the glue that holds it all together.

You won't just be "handling accounts." You’ll be right in the middle of the action—bridging the gap between a signed deal and a happy customer. You’ll work alongside our Sales Executives and Architects to coordinate server deployments, fix billing hurdles, and spot new ways for our international clients to grow on our platform.

If you’ve got advanced English, love solving puzzles, and want to see how a global cloud company actually runs from the inside, we want to talk to you.

What You'll Be Doing

• Unblock Sales: They handle the "paperwork and chores" so the Sales team can focus 100% on closing new deals.

• Faster Delivery: They push the internal buttons to make sure customers get their servers turned on quickly, not weeks later.

• Zero Billing Drama: They fix invoice and payment issues before they become big headaches for the customer.

• Spot Easy Upgrades: Since they are close to the customer, they’ll notice when someone needs a bigger plan and flag the win.

• Order in the House: They keep our systems (CRM/Billing) clean so we actually know what’s happening as we scale.

• Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.

• Account Growth: Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.

• Operational Coordination

• Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.

• Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate, and customers are notified of completion.

• Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.

• Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.

• The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.

• Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.

• Technical Mastery: Actively build your knowledge of cloud infrastructure, bare metal, and global networking services.

What We Are Looking For

• Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.

• Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.

• You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.

• Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.

• Relevant Experience: A background in Customer Success, Account Management, or Sales Support is a major advantage.

• Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.

• Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.

• Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).

What We Offer

• Flexible working environment – a remote-first culture with coworking options available

• Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

• Health and wellness support – through a wellness allowance and employee wellbeing initiatives

• Comprehensive learning support – generous study and training allowance plus paid study leave

• Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

• Motivated, inclusive team – work alongside industry experts and fresh talent

• Recognition programs – celebrate achievements with our Legend and Kudos award

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [e-mail] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

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