Remote Network Operations Analyst

Megaport; City of Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Birthday leave

Generous parental leave

Health & wellness program

Global team of experts

Recognition programs

Collaborative culture

Job summary

Megaport, in Latitude.sh, delivers high-performance compute-based NaaS and private on-demand connectivity. The Network Team ensures stable, secure, and scalable infrastructure across global data centers, handling operational excellence and incident response in a production environment.

The role focuses on maintaining edge routers, switches, firewalls, and monitoring systems, with a strong ownership mindset and off-hours readiness. A CCNA is required, with other certifications a plus.

Qualifications

• Advanced English communication skills (B2 level or higher).
• Bachelor’s degree in Technology, Engineering, or related field (or equivalent experience).
• Solid understanding of networking fundamentals and protocols (Layer 2/3, IP, routing).
• Cisco CCNA certification (required); higher-level certs are a plus.

Responsibilities

• Operate and improve network infrastructure including edge routers, core switches, and firewalls.
• Troubleshoot and resolve medium/high-complexity network incidents with providers and data centers.
• Provide L1/L2 network support to customers and internal teams with timely responses.
• Perform root cause analysis and preventive actions to avoid recurrences.
• Plan network expansions, topology changes and capacity improvements; maintain documentation.
• Manage and tune network monitoring systems and alerts.
• Take ownership and act during off-hours and critical incidents.

Skills

English communication

Networking fundamentals

Routing protocols

Troubleshooting

Communication skills

CCNA certification

Education

Bachelor's degree or equivalent

Tools

Zabbix

Prometheus

Grafana

LibreNMS

Job description

Megaport, in Latitude.sh, delivers high-performance compute-based NaaS and private on-demand connectivity. The Network Team ensures stable, secure, and scalable infrastructure across global data centers, handling operational excellence and incident response in a production environment.

The role focuses on maintaining edge routers, switches, firewalls, and monitoring systems, with a strong ownership mindset and off-hours readiness. A CCNA is required, with other certifications a plus.