APAC Tech Services Director - Lead Growth & Innovation

Axis Communications AB; Melbourne; Presencial; AUD 200.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Place to Work

Team Fika

Sustainability program

Learning & development

Employee benefits

Counselling services

Descripción de la vacante

Axis Communications AB is seeking a Director, Technical Services - APAC to lead and scale the regional Technical Services organization across Asia Pacific. This on-site role in Melbourne, with some flexibility, will set direction, align with global HQ, and partner with Sales to enable growth and customer confidence.

You will evolve the support model and team structures, develop leaders across multiple locations, and drive improvements in service quality.

Formación

• Strong leadership experience in B2B technical services or service delivery.
• Experience leading managers and technical teams across multiple locations or markets.
• Knowledge of IT infrastructure, including servers and networks; security-industry experience is an advantage.
• A track record of improving support operations while balancing customer and business needs.
• A customer-success mindset and the ability to influence across Sales, partners and global teams.
• Confidence leading critical customer escalations and developing people.

Responsabilidades

• Set the direction for APAC Technical Services and turn strategy into practical plans.
• Evolve the support model, team structure and capabilities to meet changing business needs.
• Align regional teams with global Technical Services and HQ.
• Improve customer and partner support, escalations and service consistency.
• Explore AI, automation and self-service to enhance service quality and productivity.
• Partner with Sales and channel teams to support customer success and share valuable customer insights.
• Develop Technical Services leaders and teams and report on performance and improvement opportunities.

Conocimientos

Leadership

Strategic planning

B2B technical services

People management

Cross-functional collaboration

Educación

Bachelor’s degree in a technical field

Herramientas

IT infrastructure knowledge

Security industry awareness

Descripción del empleo

Axis Communications AB is seeking a Director, Technical Services - APAC to lead and scale the regional Technical Services organization across Asia Pacific. This on-site role in Melbourne, with some flexibility, will set direction, align with global HQ, and partner with Sales to enable growth and customer confidence.

You will evolve the support model and team structures, develop leaders across multiple locations, and drive improvements in service quality.