Director, Technical Services - APAC

Axis Communications AB; Melbourne; On-site; AUD 200,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Team Fika

Sustainability program

Learning & development

Employee benefits

Counselling services

Job summary

Axis Communications AB is seeking a Director, Technical Services - APAC to lead and scale the regional Technical Services organization across Asia Pacific. This on-site role in Melbourne, with some flexibility, will set direction, align with global HQ, and partner with Sales to enable growth and customer confidence.

You will evolve the support model and team structures, develop leaders across multiple locations, and drive improvements in service quality.

Qualifications

• Strong leadership experience in B2B technical services or service delivery.
• Experience leading managers and technical teams across multiple locations or markets.
• Knowledge of IT infrastructure, including servers and networks; security-industry experience is an advantage.
• A track record of improving support operations while balancing customer and business needs.
• A customer-success mindset and the ability to influence across Sales, partners and global teams.
• Confidence leading critical customer escalations and developing people.

Responsibilities

• Set the direction for APAC Technical Services and turn strategy into practical plans.
• Evolve the support model, team structure and capabilities to meet changing business needs.
• Align regional teams with global Technical Services and HQ.
• Improve customer and partner support, escalations and service consistency.
• Explore AI, automation and self-service to enhance service quality and productivity.
• Partner with Sales and channel teams to support customer success and share valuable customer insights.
• Develop Technical Services leaders and teams and report on performance and improvement opportunities.

Skills

Leadership

Strategic planning

B2B technical services

People management

Cross-functional collaboration

Education

Bachelor’s degree in a technical field

Tools

IT infrastructure knowledge

Security industry awareness

Job description

Job Title

Director, Technical Services - APAC

Job Description

Position: Director, Technical Services - APAC
Remit: Asia Pacific

Location: Singapore (hybrid) or Australia (primarily on-site, with some flexibility possible)
Travel: Occasional travel is expected, including regional visits across APAC and periodic meetings or conferences in Lund, Sweden. Virtual meetings will be used wherever practical.

We’re looking for a strategic, customer-focused leader to build a scalable Technical Services organization that helps customers and partners succeed with Axis solutions. You’ll balance regional needs with global alignment, develop strong leaders and use technology to improve support, while partnering with Sales to build customer confidence and enable growth.

What you’ll do

• Set the direction for APAC Technical Services and turn strategy into practical plans.
• Evolve the support model, team structure and capabilities to meet changing business needs.
• Align regional teams with global Technical Services and HQ.
• Improve customer and partner support, escalations and service consistency.
• Explore AI, automation and self-service to enhance service quality and productivity.
• Partner with Sales and channel teams to support customer success and share valuable customer insights.
• Develop Technical Services leaders and teams and report on performance and improvement opportunities.

What you’ll bring

• Strong leadership experience in B2B technical support, technical services or service delivery.
• Experience leading managers and technical teams across multiple locations or markets.
• Knowledge of IT infrastructure, including servers and networks; security-industry experience is an advantage.
• A track record of improving support operations while balancing customer and business needs.
• A customer-success mindset and the ability to influence across Sales, partners and global teams.
• Confidence leading critical customer escalations and developing people.

This is an opportunity to shape a regional function, strengthen customer and partner outcomes, and build a modern Technical Services organization for APAC’s future.

Why join Axis?

• Shape the future: Lead the evolution of Technical Services across APAC.
• Make a difference: Improve customer and partner success.
• Enable growth: Partner with Sales to help customers get more value from Axis solutions.
• Drive innovation: Advance support through smarter service models, AI and automation.
• Build strong teams: Develop a skilled, high-performing regional organization.

What we have to offer

When you join Axis, you enter a workplace that fosters community, creativity, and commitment. We take care of our people by offering:

• Positive work environment where your voice matters. We are recognised by the Great Place to Work certification.
• Team Fika—Swedish for: Making time for friends and colleagues to grab a coffee and something to eat—we value team connection and collaboration.
• Commitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact.
• Access to learning and development opportunities.
• Country-specific employee benefits that may include Group Health Insurance, gym or home internet allowance.
• Free counselling services to you through our Employee Assistance Program.

Type of Employment

Permanent Employment

Posting End Date

2026-11-26

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter and safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter and safer world

For more information about Axis, please visit our website www.axis.com.

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