APAC Technical Support & Services Leader - Hybrid

Riedel; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Life and Work balance

Career booster

Diversity and inclusion

Job summary

RIEDEL Communications in Australia’s Sydney region seeks a Technical Support & Professional Services Manager to lead the APAC engineering team, overseeing project delivery, training, and site commissioning for RIEDEL and third-party products.

You will drive customer relationships, ensure service quality across SLA customers, and coordinate with Sales and Pre-Sales on tender responses while supporting product introductions and market insights.

Qualifications

• Bachelor's degree in Information Technology, Software/Electrical Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in sales engineering, pre-sales, technical support, or professional services.
• Management experience and ability to lead cross-functional teams.
• Strong understanding of Broadcast and Media technology markets.

Responsibilities

• Lead and manage the Technical Support and Professional Services engineering team in the APAC region in alignment with the Manager Customer Success, APAC.
• Coordinate and deliver technical support and professional services, including project management, commissioning, and training activities; including configuration, testing and validation at customer site for Riedel portfolio and 3rd party products.
• Engage in customer relationships and Customer Success initiatives, particularly for SLA customers, ensuring high service quality and long-term partnerships.
• Manage and resolve customer technical escalations in collaboration with Sales and Customer Success Management teams.
• Collaborate with Sales and Pre-Sales on technical response sections for RFPs/RFIs and provide market insights on industry trends.

Skills

Management

Team leadership

Customer relationship

Willingness to travel

CRM tools

Negotiation

Education

Bachelor's degree in IT/Engineering

Tools

Salesforce

Jira/Confluence

Microsoft 365

Job description

RIEDEL Communications in Australia’s Sydney region seeks a Technical Support & Professional Services Manager to lead the APAC engineering team, overseeing project delivery, training, and site commissioning for RIEDEL and third-party products.

You will drive customer relationships, ensure service quality across SLA customers, and coordinate with Sales and Pre-Sales on tender responses while supporting product introductions and market insights.