APAC Subscription Account Leader

Nutanix; Sydney; Hybrid; AUD 180,000 - 250,000; Full time

Job summary

Nutanix in Sydney, Australia, is seeking a Senior Manager of Subscription Account Management to lead and grow the regional team across Australia and Taiwan/Korea. The role centers on coaching high-performance, metrics-driven teams and collaborating with Sales, Support, and Global teams to maximize renewals and revenue.

You will own forecasting cadences, recruit top talent, and drive cross-functional initiatives to optimize customer outcomes.

Qualifications

• 5-7 years Leadership experience in customer success, renewals or account management roles supporting Australia and Asia.
• 5+ years direct experience in customer facing direct quota carrying roles.
• History of accurate forecasting, driving operational excellence and business reporting
• Excellent people management skills; high empathy and consideration for team morale and individual career progression
• Proven proficiency in running metrics-driven and process-oriented teams
• Experience partnering cross functionally with Sales and Customer Support
• Strong organizational, communication, and time management skills
• Fluent in English and ideally Mandarin or Korean

Responsibilities

• Lead and coach the regional Subscription Account Management team by providing the vision and direction to ensure we exceed key performance metrics and annual goalsincluding customer check in’s, renewal rates and renewal bookings
• Attract, retain, and recruit a high-performing Subscription Account Management team across all target customers within APAC
• Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, offering executive support with customers, and managing escalations
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer and the overall growth of Nutanix
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations

Skills

Leadership

Forecasting

People management

Cross-functional

Time management

Communication

English fluency

Mandarin or Korean

Job description

Nutanix in Sydney, Australia, is seeking a Senior Manager of Subscription Account Management to lead and grow the regional team across Australia and Taiwan/Korea. The role centers on coaching high-performance, metrics-driven teams and collaborating with Sales, Support, and Global teams to maximize renewals and revenue.

You will own forecasting cadences, recruit top talent, and drive cross-functional initiatives to optimize customer outcomes.