APAC Partner Success Manager — Hybrid (Remote 2/3)

Nice-0a1ef543; Sydney; Hybrid; AUD 150,000 - 230,000; Full time

Job summary

NiCE is seeking a highly experienced Manager, Partner Success – Resell for APAC, based in Australia. You will lead regional partner and customer outcomes, working closely with Sales, Support, Product, and leadership to drive adoption and high-quality experiences.

You will manage APAC reseller partner engagement, enablement, business reviews, and risk mitigation, travel up to 30% across APAC, and influence cross-functional teams to deliver customer value.

Responsibilities

• Manage day-to-day APAC reseller Partner Success engagement to deliver value.
• Build strong relationships with regional partner contacts and internal teams.
• Monitor partner and customer health, adoption, and escalations.
• Coordinate enablement, onboarding, and business reviews with partners.
• Identify risks, remove blockers, and escalate issues.
• Represent Partner Success in APAC planning, reviews, and rhythms.

Skills

Partner Success

Customer Success

Account Management

Stakeholder Management

Cross-functional Collaboration

Job description

NiCE is seeking a highly experienced Manager, Partner Success – Resell for APAC, based in Australia. You will lead regional partner and customer outcomes, working closely with Sales, Support, Product, and leadership to drive adoption and high-quality experiences.

You will manage APAC reseller partner engagement, enablement, business reviews, and risk mitigation, travel up to 30% across APAC, and influence cross-functional teams to deliver customer value.